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> Use this file to discover available pages before exploring further.
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# Returns/Exchanges Webhooks

## Introduction
The **Returns/Exchange Webhooks** feature enables merchants to integrate and synchronize return/exchange data with their systems in real-time. This guide will walk you through the setup process, key benefits, and considerations for using this feature.
## Merchant Setup
### Activating the Feature
1. Log into the **Synctrack Return app**.
2. Navigate to **Settings > Webhooks**.
3. Create webhook with endpoint and optional topics
### **Configuring the Webhooks**
By default, webhooks are available for the following events:
* Return/Exchange Order Created
* Approved
* Rejected
* Refunded
You can select which events to create for webhook notifications.
You can also test the received data by sending a test webhook.
### Response
```
{
      "topic": "RETURNS_CREATE",
      "returnOrderId": "RF11ADEDB8",
      "requestDate": "2025-03-05T04:08:47.522Z",
      "status": "PENDING",
      "returnMethod": "Ship with any carrier",
      "returnFee": "15.00",
      "orderId": "#1036",
      "currency": "USD",
      "customer": {
        "id": "7856547070120",
        "name": "null null",
        "email": "datdh@omegatheme.com",
        "address": ""
      },
      "shippingAddress": {
        "name": null,
        "address": null,
        "address2": null,
        "city": null,
        "province": null,
        "provinceCode": null,
        "country": null,
        "countryCode": null
      },
      "items": [
        {
          "productName": "Refuge Destroyed Super Shortie Denim Shorts",
          "reason": "Others (Please specify in additional notes)",
          "price": "15.0",
          "quantity": 1
        }
      ],
      "label": {
        "url": null
      }
    }
```