> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Review Reminder

**What is the review reminder?**
The review reminder email is sent to customers once they make an order and it is fulfilled.
There are 2 methods for customers to submit reviews:
* **Submit reviews on the product page:** For this method, receivers will be directed to the product page to leave their feedback.
* **Direct customers to a feedback link and submit reviews (Trustpilot, Google, Facebook, Yelp, etc)**: For this method, receivers will be directed to a specific page that you set up on the app and leave their feedback on.
### 1. **Submit reviews on the product page**
From the Dashboard, you go to the page “Email manager”. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_sgv632.png)
**Step 1:** Activate/ Pause the email campaign
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1fqsy1u.png)

* **Activate the Review Reminder:** On the Email Manager page, click on the button “Turn on” on the card Review Manager > Confirm to activate the email campaign
* **Pause the Review Reminder:** On the Email Manager page, click on the button “Turn off” on the card Review Manager > Confirm to pause the email campaign

**Step 2:** Select the review submission method
Please select the option “Submit reviews on the product page” 
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1akjlin.png)

**Step 3:** Configure email settings

* **Timing:** Choose the time to send the email after the order has been fulfilled. The time unit is set by second, minute, hour, and day.
* **Sender:** The sender’s name
* **Subject**
* **Email content**
* **Upload email logo**
* **Submit button text/ Submit button colour**
* **Email test:** Allow you to send the email template to a test email.
### **2. Direct customers to a feedback link and submit reviews (Trustpilot, Google, Facebook, Yelp, etc)**
From the Dashboard, you go to the page “Email manager”.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_3yqe67.png)
**Step 1:** Activate/Pause the email campaign ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1fs6ief.png)

* **Activate the Review Reminder:** On the Email Manager page, click on the button “Turn on” on the card Review Manager > Confirm to activate the email campaign
* **Pause the Review Reminder:** On the Email Manager page, click on the button “Turn off” on the card Review Manager > Confirm to pause the email campaign
**Step 2:** Configure email settings:
* **Timing:** Choose the time to send the email after the order has been fulfilled. The time unit is set by second, minute, hour, and day.
* **Sender:** The sender’s name
* **Subject**
* **Upload email logo**
* **Email content**:
For this method, a net promoter Score (R) is set by default with 4 levels:
– If users click on Bad or Average: You can direct users to a specific link by inserting the link
– If users click on Good or Excellent: You can direct users to a specific link by inserting the link
* **Email test:** Allow you to send the email template to a test email.
If you need further assistance, please don’t hesitate to contact us via live chat or email us at [**support@omegatheme.com**](mailto:support@omegatheme.com)