> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Set up Notifications & Alerts

**Notifications & Alerts** lets you automatically send shipment status emails and manage notification content for both **customers** and **your internal team**.
With this feature, you can:
* Choose which shipment statuses trigger emails
* Customize email subjects and content
* Receive internal alerts about shipment issues
* Use Shopify Flow for advanced automation scenarios


## **Access Notifications & Alerts**
From your Shopify Admin:
1. Open **Synctrack OrderTrack**
2. Select **Notifications & Alerts**
You will see three tabs:
* **To customers** – Emails sent to customers
* **To yourself** – Internal alert emails for merchants
* **Sending history** – Email delivery history

## **To customers – Customer email notifications**
### **1. Set up sender email**
The sender email is the address used to send shipment notifications to customers.
You can choose:
* **no-reply@omegatheme.com** (default)
* **Your business email** (recommended)

#### **Connect your own email**
1. Click **Edit** in the **Sender email** section
2. Select **Use your email as sender**
3. Enter your email address and sender name
4. Check your inbox and verify the email
5. Click **Connect**
*Note: Emails marked as Not verified can’t be used to send notifications.*

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/cleanshot-2025-12-30-at-143842_19bca22.png =750xauto)


### **2. Manage shipment notifications**
In **Manage shipment notifications**, you can:
* Enable or disable emails by shipment status
* Customize the subject and content for each status

Supported statuses include:
* Information received
* In transit
* Out for delivery
* Available for pickup
* Delivered
* Failed attempt
* Exception
* Expired


### **3. Edit notification templates**
Click the ✏️ icon next to a status to edit its email template.

#### **Available settings**
* **Enabled**: Turn the email on or off
* **Status**: Shipment status
* **Send to**: Recipient type (Customer or Yourself)
* **Subject**: Email subject line
* **Content**: Drag and drop email editor

#### **Helpful actions**
* **Insert tags**: Add dynamic data like customer name or tracking number
* **Reset to default**: Restore the default template

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/cleanshot-2025-12-30-at-144039_cgfq6t.png =686xauto)

#### **Send test email**
Send yourself a preview of the email before enabling it. When you click **Send test email**, a dialog opens where you can choose who receives the preview:
* **Recipient email** (required): You can enter a different address if you'd like to receive the test somewhere else.
* The address you type here is used **for this test only** — it does **not** change your saved Recipient email. To update the default, edit the **Recipient email** field instead.
* The test is sent from your configured, verified **sender email** — exactly like the emails your customers receive — and is filled with **realistic sample data** (customer name, tracking number, estimated delivery date) so you can see how the real email will look.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/cleanshot-2026-07-07-at-165655_xgcjcn.png =534xauto)


## **To yourself – Internal merchant alerts**
The **To yourself** tab is used for internal notifications and is not visible to customers.

### **1. Recipient email**
* Enter the email address that should receive alerts
* Default value is your store email
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/cleanshot-2025-12-30-at-144152_cjdzwh.png =685xauto)
### **2. Common use cases**
* Alert when a shipment hasn’t started after several days
* Alert when a shipment stays *In transit* too long
* Notifications for exceptions or failed delivery attempts
Templates can be edited the same way as customer emails.

## **Sending history**
The **Sending history** tab allows you to:
* Review sent emails
* Check delivery status
* Troubleshoot cases where emails were not received
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/cleanshot-2025-12-30-at-144633_ufeuh8.png =648xauto)
## **Best practices**
* Enable only necessary statuses to avoid over-notifying customers
* Always send a **test email** after editing a template — you can send it to any email address you have access to.
* Use your store name as the sender name for better trust
* For advanced logic (delays, conditions, multi-step actions), use **Shopify Flow**