> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Set Up Withdrawal Email Notifications ## Overview Blockify sends emails automatically as withdrawals move through their lifecycle — starting with the acknowledgment that EU law requires. From the **Settings** page, you configure your sender address, turn each email on or off, and edit the templates. The three customer emails — **Withdrawal acknowledgment**, **Withdrawal completed**, and **Withdrawal rejected** — are sent in the language each buyer used on the withdrawal form, while the **Withdrawal received** merchant alert stays in your admin language. ## What you'll learn * [How to choose your sender email](#2-how-to-choose-your-sender-email) * [How to turn notification emails on or off](#2-how-to-turn-notification-emails-on-or-off) * [How to edit an email template](#2-how-to-edit-an-email-template) * [Languages](#2-languages) * [Who can use this feature?](#2-who-can-use-this-feature) ## How to choose your sender email Step 1: Open **Blockify Withdrawal Form** → **Settings** and find the sender email section. Step 2: By default, emails are sent from **no-reply@omegatheme.com**. To send from your own address instead, choose **Use your email as sender** and connect a provider — **Amazon SES**, **Sign in with Google**, or **SMTP** (host, port, username, app password, SSL). Step 3: Optionally set a **Sender name**. Step 4: Click **Send test email** to check delivery, then **Save**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_e2kc7v.png) ## How to turn notification emails on or off Blockify has four notification emails. Toggle each one on or off: | Email | Sent to | Default | Notes | | ---- | | **Withdrawal acknowledgment** | Customer | Always on | The legally required durable-medium confirmation, sent the moment a withdrawal is received. Can't be turned off. | | **Withdrawal received** | Merchant | On | Notifies you of a new request. | | **Withdrawal completed** | Customer | On | Sent when you mark a request as completed. | | **Withdrawal rejected** | Customer | Off | Sent when you reject a request. | Language: the three **customer** emails (acknowledgment, completed, rejected) are localized to the buyer's form language; the **Withdrawal received** merchant alert is not localized and stays in your admin language. See **Languages** below to manage per-language wording. ## How to edit an email template Step 1: Click **Edit template** on any email. Step 2: Set the **Subject line** and edit the **HTML body**. Step 3: Insert merge tags to personalize the email: `{customer_name}`, `{order_number}`, `{item_withdrawal_details}`, `{withdrawal_date}`, `{refund_amount}`, `{store_name}` (and `{reject_reason}` for the rejection email). Step 4: Click **Send test email** to preview, then **Save**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_q6kr9j.png) | Important: The withdrawal acknowledgment is the legally required durable-medium confirmation. Keep its content clear and accurate. ## Languages Your customer-facing withdrawal emails — **Withdrawal acknowledgment**, **Withdrawal completed**, and **Withdrawal rejected** — are sent in the language each buyer used on the withdrawal form. Every language you enable comes with a system-provided baseline translation, so emails read naturally without you writing each version from scratch. The internal **Withdrawal received** alert to you as the merchant always stays in your admin language. **Edit a translation** Step 1: Open **Email notification** and select a customer email (acknowledgment, completed, or rejected). Step 2: In the **Template editor**, use the language tabs to switch between your enabled languages (your default language plus any add-on languages). The default tab is marked "Default". ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_rh67vm.png) Step 3: Each language shows a status badge: **System baseline** (using the bundled translation), **Customized** (you've edited it), or **Falls back to default** (no translation bundled yet). Step 4: Edit the **Subject line** and **HTML body**. Merge tags such as `{customer_name}`, `{order_number}`, and `{reject_reason}` are the same in every language and are never translated — insert them with **Insert variable**. Step 5: Preview each language with sample data in the **Email preview** pane, then click **Save**. Step 6: To revert a language to the bundled translation, click **Reset to baseline**. **When a language has no translation yet** If you enable a language that doesn't have a bundled baseline, its tab shows a note that no translation is bundled for that language yet, that customers who choose it will receive your default template, and that you can edit below to add a translation. Add your text and **Save** to activate it. **How the sending language is chosen** Emails are sent in the buyer's form language. If that isn't available, the app falls back in order: order locale → your shop's default language → English. Emails are always sent — they're never blocked for a missing translation. | The emaillanguages available here are the same set you enable for the withdrawal form — your default language plus any add-on languages. Enable a language once (see Configure the Storefront Widget Button) and it becomes available in both the form and the Email notification templates. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_vz1upx.png) ## Who can use this feature? The four notification emails and the template editor are available on all plans. Add-on languages are labeled Premium in the Template editor, but at launch they're available on all plans. Your default language and the acknowledgment email are always available. ## FAQs 1. **Can I turn off the acknowledgment email?** No. It's the legally required durable-medium confirmation, so it's always on — but you can edit its content. 2. **Can I send emails from my own domain?** Yes, with a custom sender (Amazon SES, Google, or SMTP). This is a Premium feature. 3. **How do I personalize an email?** Insert merge tags like `{customer_name}` and `{order_number}` in the subject and body; they're replaced with the request's real values. 4. **How can I check an email looks right before customers get it?** Use **Send test email** in the sender settings or the template editor to send yourself a copy. 5. **Which language are my customer emails sent in?** The language the buyer chose on the withdrawal form; if that's unavailable, it falls back to the order locale, then your shop default, then English. 6. **Is the merchant "Withdrawal received" alert translated?** No — it always uses your admin language. 7. **Do I have to translate every email myself?** No. Each enabled language has a system-provided baseline you can optionally customize. 8. **How do I undo my edits to a language?** Open that language tab and click **Reset to baseline**.