> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Start setting up a Return Process

Welcome to Synctrack Returns & Exchanges, To run the return process smoothly, the merchant needs to complete the following 3 following basic tasks:

## Add the return page to your store navigation

The self-serve return page is a necessary function for consumers to complete return and exchange applications and is central to shaping the brand and enhancing the consumer's post-purchase experience. 
[Learn more about return pag](https://returns-helpcenter.gitbook.io/untitled/return-page/branding-return-page)[e](https://help.omegatheme.com/en/article/customize-your-return-page-1m7up9q/)

## Return Settings 

Complete customized and necessary return settings to support your business requirements.
* [Configure Refund Resolution](https://help.omegatheme.com/en/article/configure-refund-resolution-117uqca/)
* [Configure Exchange Resolution](https://help.omegatheme.com/en/article/configure-exchange-resolution-33f9u6/) 
* [Return Policy](https://help.omegatheme.com/en/article/configure-return-policy-jaj0kf/)
* [Return Reason](https://help.omegatheme.com/en/article/customize-return-reasons-68uqtf/)
* [Return shipping method](https://help.omegatheme.com/en/article/configure-return-method-lbff56/) 
* [Logistic Integration](https://help.omegatheme.com/en/article/logistics-support-in-synctrack-returns-1cuuvx9/)
* [Return address/warehouses](https://help.omegatheme.com/en/article/configure-return-address-warehouse-lcneqm/) 

## Return Notifications

Email notifications are automatically sent out to customers, building loyalty with proactive return updates.
[Learn more about email notifications](https://help.omegatheme.com/en/article/get-to-know-email-notifications-feature-xyn4q7/)

## Return Shipment Tracking

With Synctrack Returns’ **Returns tracking** feature you can have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side.
[Learn more about return shipment tracking](https://help.omegatheme.com/en/article/configure-return-shipment-tracking-1iggq14/)