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# Submit Stripe Dispute Evidence with Auto-fill

> Stripe Dispute Management is marked **BETA** in-app — it's live this release while we finish validating, so some steps may change.

When you respond to a Stripe dispute, Synctrack pre-fills the evidence packet from data it already has — your tracking and your Shopify order — so you mostly review instead of type. **Stripe allows only one submission**, so Synctrack lets you save a draft and review everything before you commit.

> **Plan:** submitting evidence requires **Basic** or above; the pre-fill itself requires **Pro** or above. On the Free plan Stripe disputes are read-only.

## Submit evidence

1. Click on an open dispute on **Dispute list** to navigate to the dispute details screen 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-32_713jd4.png)

2. Click **Submit evidence**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-33_1jsh9t.png)

3. Synctrack **auto-fills** the fields it can from your tracking and Shopify order: tracking number, carrier, shipping date, shipping & billing address, customer name/email, customer purchase IP, and product description. Auto-filled fields are tagged so you can tell them apart. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-36_4fxgk7.png)

4. Review each field. Fields with no synced data or file are left **blank** for you to fill in and upload.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-2026-06-25-084158_rsiz3r.png)

5. If you are not ready to submit yet, simply click **Cancel**. The system will automatically save your progress as a draft, and nothing will be sent to the bank.
6. When you're ready, click **Submit** → The dispute moves to **Under review**.


![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-2026-06-25-084230_e0wexw.png)

## Accept a dispute instead

If you don't intend to contest:

1. Click **Accept dispute** and confirm (a two-step confirm prevents mistakes).

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/screenshot-2026-06-26-093735_1pedkt0.png)

2. The case is closed in your favor conceding; this is permanent and the dispute fee is not returned.

## Good to know

* **Only one submission** — always  review carefully. After Submit you can't edit.
* Evidence files must be **real attachments**, not links — card networks don't open links.
* Limits apply across all fields: **text ≤ 150,000 characters**, **files ≤ 4.5 MB** total.
* To submit you need a key with **Files: Write**. If it's missing, Stripe returns a permission error and Synctrack shows a banner with steps to add the scope — your disputes stay fully visible in the meantime.

**Related articles:** [Set Up Dispute Management](https://help.omegatheme.com/en/article/dispute-management-setup-1g8o76j/) · [Connect your account for Dispute Management](https://help.omegatheme.com/en/article/connect-your-account-for-dispute-management-1j3nnb2/) · [Connect Stripe account for Sync tracking number](https://help.omegatheme.com/en/article/connect-stripe-account-for-sync-tracking-number-1b8aor6/)