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It mostly happens when you use another Checkout app, not Shopify Checkout. Please contact us at [email protected] so that we can check and fix the issue for you. Before sending us email, please grant us access to your theme by sending us a staff account invitation.

How to do:
Step 1: Go to your Shopify Admin, choose Settings.
Step 2: Click Plan & Permissions.
Step 3: In the Permissions section, click Add staff, enter our email address, grant us access to your themes, apps and settings then send us the invitation.

How to add staff account
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