> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # EU compliance: show the EU Legal Guarantee Notice From **27 September 2026**, traders selling goods to consumers in the EU must display the official legal guarantee notice. The **EU compliance** page turns that notice on across your store — product pages, cart, checkout and order emails — automatically translated into each buyer's language. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1iyaxe7.png) || Available on all plans. The **Checkout** placement requires **Shopify Plus**; everything else works on any plan. ||| **This feature displays the official EU notice. It is not legal advice, and you remain responsible for your own legal obligations.** If you don't sell to the EU, you can skip this page entirely. ## Where to find it Open the app and click **EU compliance** in the left navigation. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_bgjpvy.png) ## Step 1: Turn the notice on At the top of the page, click **Turn on**. The badge switches from **Off** to **On** and the setup guide appears. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_12zkpog.png) Turning it on doesn't publish anything yet — the notice only appears once the app embed is enabled in Step 2. ## ## Step 2: Enable the app embed *(needed)* In the **Setup guide**, click **Enable embed**. Your theme editor opens on **App embeds**. Switch on **S: Shipping protection (embed app)** and click **Save**. The app checks your theme automatically — once the embed is live, the step is ticked off and the progress bar updates. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_bz86xs.png) Without the app embed, the notice will not appear anywhere on your storefront, no matter what else you configure. This is the most common reason a merchant sees nothing after turning the feature on. ## Step 3: Add the notice to order emails *(optional)* This step gives buyers a copy of the notice to keep. Click **Add snippet** and follow the instructions in the window: 1. In your Shopify admin, go to **Settings → Notifications**. 2. Open the email template you want to edit (for example **Order confirmation**). 3. Paste the snippet at the bottom of the email body, before the closing tags. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_cjwwhu.png) Then click **Done, I added it** to tick the step off. The snippet contains your current notice text and audience setting. If you later change either, copy the snippet again and replace it in your email templates. ## How it looks for the buyer The notice is a bordered card containing the **official EU legal guarantee graphic** in the buyer's language, a heading, a short reminder of the 2-year guarantee, and a link to the European Commission's *Your Europe* page. Buyers can click the graphic to open it full size. It appears in these places: | Placement | Where exactly | Default | | ---- | ---- | ---- | | **Product page** | Right below the add-to-cart form | Always on | | **Cart page, cart drawer and cart popup** | Right after the list of products | On | | **Checkout** | Above the **Pay now** button | Off (Shopify Plus only) | | **Order emails** | Wherever you paste the snippet | Off | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_myfeov.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1e9ty7w.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_d0snp2.png) ### Placements * **Also show in cart and cart drawer** — on by default. Shows the same card in your cart page, drawer and popup. * **Checkout** — adds the reminder above the **Pay now** button. This checkbox is disabled unless your store is on **Shopify Plus**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_31xxp4.png) ### Who sees it * **EU/EEA buyers** *(default)* — only buyers whose selected country is one of the 30 EU/EEA countries. * **All buyers** — everyone, regardless of country. The audience is based on **the country the buyer selects in your store**, so choose **All buyers** if your EU customers might shop in another market. When **EU/EEA buyers** is selected, the app lists **Your EU markets** underneath. If your store has no EU/EEA market configured, a warning appears — the notice won't reach anyone until you add one in **Settings → Markets** in your Shopify admin. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_tmv0cn.png) ### Product page style * **Expanded** *(default)* — the notice is open, graphic and text visible. * **Collapsed** — only the heading shows; the buyer clicks to expand it. The cart notice follows the same choice. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1oqwmqv.png) ### Notice text Click **Edit** to change the wording. Each language has three fields: ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_qj4o8h.png) | Field | What it is | Limit | | ---- | ---- | ---- | | **Heading** | The title of the card | 120 characters | | **Short reminder** | The line summarising the guarantee | 120 characters | | **Link text** | The label of the *Your Europe* link | 120 characters | ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_v0f8sh.png) Pick a language from the dropdown and edit only the ones you want to change — every language you don't touch keeps its official translation. Languages you've edited are marked, and **Customize** shows a summary such as *"Custom in: Deutsch, Français"*. You can reset a language back to the default at any time. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_edylqx.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1m9367m.png) The official EU graphic inside the card is **never** changed by your edits — only the heading, reminder line and link label around it. ### Exclude products by tag Add product tags here and the notice won't show for those products — on the product page, or in a cart where every remaining item is excluded. These are excluded **automatically**, no tag needed: * Gift cards (and products whose type is *Gift card*) * Products that don't require shipping, such as digital downloads * **B2B buyers** — customers shopping on behalf of a company, or tagged `b2b` / `wholesale` ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_9alils.png) ## The 24 languages The notice is translated into every official EU language: English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish. The language comes from the one the buyer has selected in your store. If their language isn't on the list, the notice falls back to **English**. ## Common scenarios ### You sell to the EU from outside the EU Turn the notice on and leave **Who sees it** on **EU/EEA buyers**. Buyers outside the EU/EEA see your store exactly as it is today. ### You sell both consumer and wholesale Nothing to configure — B2B buyers are excluded automatically. For wholesale products sold through your regular storefront, add their tag under **Exclude products by tag**. ### Your catalogue is mostly digital Downloads are excluded automatically because they don't require shipping. You can still turn the feature on for the physical part of your catalogue.