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> Use this file to discover available pages before exploring further.
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# Understand Your Dispute Analytics

Dispute Analytics gives you the big picture of your store's dispute health — win rate, recovered revenue, trends, and the reasons behind your disputes — so you can spot problems early and measure whether your responses are working.

> **Plan:** available on **every plan, including Free**.

## Open Dispute Analytics

From the **Dispute** tab, click **View Dispute Analytics**, or go to **Analytics > Dispute Analytics**. Set the view to **Paypal Dispute** (or **Summary**), choose an **Account**, and set a date range such as **Last 30 days**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-25_1uw9ali.png)

The **Manage Active Disputes** banner at the top links straight to your open cases — click **View Dispute List** to resolve them before deadlines expire.

## What you'll see

* **KPI tiles** — **Total Disputes**, **Open Disputes**, **Win Rate**, and **Recovered Amount**, each with the change versus the previous period. Click the **Open Disputes** tile to jump straight to your open cases.
* **Disputes by Stage** — a donut showing **Need Response**, **Under Review**, and **Resolved**.
* **Top reason codes** — your most common dispute reasons, ranked.
* **Disputes over time** — your dispute trend over recent months.

Every chart has a **By count / By value** toggle, so you can switch between the number of disputes and their dollar value.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-26_8u5ghh.png)

**Filter your dispute metrics:** Use the gateway dropdown menu to seamlessly switch between your **Summary**, **PayPal**, and **Stripe** dispute analytics.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-27_w83yt1.png)

**Related articles:** [View and Filter Your Disputes](https://help.omegatheme.com/en/article/view-and-filter-dispute-lists-1v1l69w/?bust=1782203948354) · [Respond to a PayPal Dispute](https://help.omegatheme.com/en/article/respond-to-a-paypal-dispute-2bxk2h/)

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