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# View and Filter Dispute Lists

Once Dispute settings are done, the **Dispute** tab gives you every PayPal dispute across your connected stores and PayPal accounts in one place — so nothing slips past a deadline.

> **Plan:** viewing and filtering disputes works on **every plan, including Free**. Responding to one requires Basic or above.

## Open the Disputes list

Go to the **Dispute** tab and open the **Paypal** tab — this is where your PayPal disputes appear. Each column tells you something at a glance:

* **Dispute ID** — the case's unique ID in PayPal, so you can match it with your PayPal account.
* **Order** — the linked Shopify order (click to open it), or **Not linked** if the order didn't sync through Synctrack.
* **Amount** — the amount of money being disputed.
* **Reason** — why the buyer opened the case (for example, *Product not received*, *Unauthorized payment*, or *Duplicate transaction*).
* **Dispute stage** — where the case currently sits in PayPal's process (for example, waiting for your response, under PayPal review, or resolved).
* **Result** — the outcome of the case, colour-coded:
          **Won** — the case was decided in your favour; you keep the funds.
          **Lost** — the case was decided in the buyer's favour; the funds go back to them.
          **Prevented** — the dispute was resolved before it turned into a chargeback (for example, you refunded or reached an agreement with the buyer), so it didn't end as a loss.
          **Pending** — the case is still open and has no final outcome yet.
* **Deadline** — the date by which you need to respond to PayPal. A dash (**—**) means no action is needed from you right now.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-23_fxtzeh.png)

## Search, filter, and export

* **Search** by **Dispute ID** or **Transaction ID**.
* Click **Add filter** to narrow by **Account**, **Status**, **Reason**, or **Result**.
* Pick a date range (for example, **Last 30 days**) and set **Record per page**.
* Click **Export** to download the list — your active filters are applied to the export.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/group-24_16yo2l4.png)

> **Note:** Disputes filed on a PayPal/Stripe account you've connected still appear here even if the related order wasn't synced through Synctrack — those rows show **Not linked** in the Order column.

To open a case and take action, click any row.

**Related articles:** [Understand Your Dispute Analytics](https://help.omegatheme.com/en/article/understand-your-dispute-analytics-70fgac/?bust=1782203937095) · [Respond to a PayPal Dispute](https://help.omegatheme.com/en/article/respond-to-a-paypal-dispute-2bxk2h/) · [Submit PayPal Dispute Evidence with One-Click Auto-Fill](https://help.omegatheme.com/en/article/submit-paypal-dispute-evidence-with-one-click-auto-fill-167u83s/?bust=1782203908398)

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Not finding what you are looking for? Chat with us or send us an email at **support@omegatheme.com** — we're always right there to give you a full hand.