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# WhatsApp notifications

Get an instant WhatsApp alert the moment a quote is submitted, accepted, or rejected — so your sales team reacts in seconds without watching the admin.
|| QuoteSnap sends the alert **from a shared QuoteSnap business number** to the **team phone number(s) you configure**. It's an internal alert for merchants/sales — not a message to your customer.
### 1. Before you start
* **Plan:** WhatsApp notifications are available on the **Pro Plus** plan.
* **Recipients:** your own team's WhatsApp numbers (one or more).
* No extra WhatsApp Business account or setup is needed on your side — QuoteSnap handles the sending.
### 2. Turn on the channel
1. **Open the WhatsApp settings**
Go to Configuration → Notification → WhatsApp.
1. **Enable notifications**
Tick *“Send a WhatsApp notification for any new quote submission.”* This switches the channel on and unlocks the options below.
### 3. Choose when to be notified
Under **Send a notification when**, tick the events you care about. You can enable any combination:
* **A quote is submitted** — a customer sends a new quote request.
* **A quote is accepted** — a customer accepts your offer.
* **A quote is rejected** — a customer declines your offer.
### 4. Add recipient phone numbers
`84901234567` ✅  ·  +84 90 123 4567 ❌  ·  `0901234567` ❌ (missing country code). Use the full international number without symbols.
### 5. Track every alert in the Message log
Scroll down on the WhatsApp page to the **Message log**. Every message QuoteSnap sends is recorded here, newest first:
| Time | Recipient | Event | Status | Quote |
| ---- |
| 9/15/2026, 2:10 PM | 84962721374 | A quote is accepted | delivered | #1092309 |
| 9/15/2026, 2:09 PM | 84962721374 | A quote is rejected | sent | #1092309 |
| 9/15/2026, 2:04 PM | 84962721374 | A quote is submitted | failed | #1092309 |

The same entries also appear inside each quote's **timeline**, so you can see the WhatsApp history right where the quote lives.

###### What each status means:
* sent — accepted by WhatsApp and on its way.
* delivered — reached the recipient's phone.
* read — the recipient opened it.
* failed — not delivered. The **Detail** column shows the reason.
![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_v42l0t.png)

### 6. Message not received?
Work through these in order:
1. **Check the status in the Message log.** A failed row shows the exact reason in the **Detail** column.
2. **Verify the number.** It must be a real WhatsApp-enabled number in international format (country code, no “+”).