> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Why aren't my rates showing at checkout? (Shopify conflicts)? # Why aren't my rates showing at checkout? (Shopify conflicts) Two common settings stop your rates from appearing correctly at checkout: leaving **Shopify's native pickup** on, and leaving the app's **checkout delivery customization** on when you actually want Shopify's own rates. Here's how to fix both. || This is a configuration/conflict guide — it doesn't change your orders. ## Overview DingDoong manages fulfillment methods and (optionally) rates. Conflicts happen when Shopify's native delivery settings overlap with DingDoong's, so the wrong rates — or no rates — show at checkout. The two usual causes: 1. **Shopify native pickup is still enabled** → customers get a duplicate Pickup/Delivery choice at checkout and your DingDoong pickup rate may not apply. 2. **The app's checkout delivery customization is on while you want plain Shopify rates** → DingDoong keeps/filters the chosen method at checkout, so Shopify's own native rates don't show. ## Before you start * You can access **Shopify admin → Settings → Shipping and delivery**. * You know which rate source you want per method — [DingDoong rates](#) or [Shopify rates](#). ## Conflict 1 — Shopify native pickup is still on **Symptom:** at checkout the customer can choose between Pickup and Delivery again, and/or your DingDoong pickup rate isn't applied. ### Fix Turn off Shopify's native pickup so DingDoong controls the pickup flow: 1. Go to **Shopify admin → Settings → Shipping and delivery → Pickup**. 2. **Turn it off** for your locations. ![Turn off Shopify native pickup](IMAGE_URL_STEP_1) || If you use DingDoong pickup with rates, also create a pickup rate in [Rates by DingDoong](#) so a pickup price shows at checkout. ## Conflict 2 — App delivery customization is on, but you want Shopify rates **Symptom:** you switched a method to use **Shopify rates**, but your Shopify rates don't appear — the checkout only shows DingDoong's kept method (the rate with `[_XYZ]`). This happens because the app's **checkout delivery customization** ("Keep date & time on checkout") keeps/filters the delivery option at checkout to DingDoong's method. For Shopify's native rates to display, that customization must be off for those methods. ### Fix 1. Go to **General settings → Advanced settings → Checkout page**. 2. **Turn off "Keep date & time on checkout"** (the delivery customization) if you want Shopify's native rates to show as-is. 3. For each method where you use Shopify rates, set it to **"Use rates by Shopify"** in [Rates](#), then click **Sync rate from Shopify**. ![Turn off checkout delivery customization](IMAGE_URL_STEP_2) || Trade-off: turning off the customization means the selected method name/date won't be "kept" at checkout the DingDoong way — but your Shopify rates display normally. Choose per your priority: kept method label (keep it on) vs. native Shopify rates (turn it off). ## Common scenarios ### Pickup via DingDoong + delivery/shipping via Shopify rates Turn off Shopify native pickup (Conflict 1), use a DingDoong pickup rate, and keep delivery/shipping on **"Use rates by Shopify"**. This is the recommended mixed setup. ### Everything via Shopify rates Turn off the app's checkout customization (Conflict 2) and set all methods to "Use rates by Shopify". ### Everything via DingDoong rates Keep DingDoong rates on; don't delete the `[_XYZ]` Shopify rates the app creates. ## Tips & Best practices || Decide one rate source **per method** and stick to it — mixing DingDoong and Shopify rates on the same method is the most common cause of "no rate / wrong rate" at checkout. | After any change, place a [test order](https://help.omegatheme.com/en/article/how-to-place-an-order-test-rjbxys/) to confirm the right rate shows. ## Troubleshooting ### Still no rate after turning native pickup off? Create a pickup rate in DingDoong (or enable a Shopify rate for that zone), and confirm the customer's address falls in a covered zone. ### Duplicate delivery options at checkout? Shopify native pickup or duplicate Shopify rates are still active — remove the duplicates so only one source feeds checkout. ### Shopify rate still hidden? Confirm the app's checkout customization is off **and** the method is set to "Use rates by Shopify" with rates synced. ## FAQ ### Will turning off native pickup delete my pickup? No — DingDoong handles pickup. Native pickup off just prevents the duplicate Shopify pickup choice. ### How do I keep the chosen method label AND show Shopify rates? These can conflict. If keeping the label matters, use [DingDoong rates](#) instead of Shopify rates so both work together. ## Related articles * [Rates by DingDoong](#) — In-app rates (don't delete `[_XYZ]`) *(Delivery Rates & Fees)* * [Using Shopify rates](#) — Native rate setup *(Delivery Rates & Fees)* * [How to keep delivery selection from Cart to Checkout](https://help.omegatheme.com/en/article/how-to-keep-delivery-selection-from-cart-to-checkout-1xdb41e/) — Full pickup+delivery checkout setup *(General Settings & Integrations)* ||| If you need further assistance, feel free to reach out to us via live chat or email at contact@omegatheme.com. We're happy to help!