> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Why is the date picker not showing on my store? # Why is the date picker not showing on my store? The date picker widget not appearing is almost always caused by one of six setup issues. Work through this checklist from top to bottom — most cases are fixed in under five minutes. || This guide applies to all plans and all widget positions (product page, cart page, cart drawer, checkout). ## Overview The DingDoong widget needs three things to render: the app embed activated in your theme, at least one delivery method enabled, and the product being eligible for that method. If any link in that chain is off, the calendar silently doesn't show. Below are the causes in order of how often they happen. ## Before you start * You can open your Shopify admin → **Online Store → Themes**. * You know which page the widget should appear on (product, cart, cart drawer, or checkout). ## Checklist: 6 most common causes ### 1. App embed is not activated in your theme This is the #1 cause. Go to the DingDoong **Dashboard** — if you see a warning banner, the app embed is off. Fix: click the activation button on the Dashboard (or go to **Online Store → Themes → Customize → App embeds** and enable DingDoong), then **Save** in the theme editor. ||| Activating the embed on your live theme is required. Enabling it only on a draft theme will not show the widget to customers. ### 2. No delivery method is enabled The widget only renders when at least one method (Shipping, Local delivery, or Store pickup) is turned on. Fix: see [How to enable shipping](https://help.omegatheme.com/en/article/how-to-enable-shipping-wrwy0d/), [How to enable Local delivery](https://help.omegatheme.com/en/article/how-to-enable-local-delivery-1dumpt3/), or [How to enable Pickup](https://help.omegatheme.com/en/article/how-to-enable-pickup-b92ckd/). ### 3. The product is excluded by Product availability If your method's **Product availability** is set to *Include products* and the product you're viewing isn't in the list (or it's in the *Exclude* list), the widget hides on purpose. Fix: review [Product availability](https://help.omegatheme.com/en/article/product-availability-1adob22/) for each enabled method. ### 4. You're looking at the wrong page The widget only shows where you placed it. If it's configured for the cart page, it won't appear on product pages — and vice versa. Fix: check **Widget display** and compare with [Where can you display date picker?](https://help.omegatheme.com/en/article/where-can-you-display-date-picker-lhbf39/) ### 5. Mixed cart condition is hiding the method If your cart mixes eligible and ineligible products, the [Mixed cart condition](https://help.omegatheme.com/en/article/mixed-cart-condition-1jdthvo/) setting may hide the scheduling method for the whole cart. Fix: test with a cart containing only eligible products, then adjust the mixed cart setting. ### 6. Theme compatibility Some custom or heavily modified third-party themes need a small adjustment to render the widget container. Fix: follow [Ensuring App Compatibility with Your Theme](https://help.omegatheme.com/en/article/ensuring-app-compatibility-with-your-theme-ci7r7o/), or contact us — our team integrates unsupported themes for free. ## Still not showing? Try these before contacting support: * Open your store in an incognito window (your browser may cache the old page). * Test on a [test theme](https://help.omegatheme.com/en/article/how-to-create-a-test-theme-1n949f1/) to rule out theme conflicts. * Place a [test order](https://help.omegatheme.com/en/article/how-to-place-an-order-test-rjbxys/) to confirm the full flow. ## Tips & Best practices || After any theme change (new theme, theme update, theme customization), re-check that the DingDoong app embed is still activated — switching themes resets app embeds. | Keep one test theme with DingDoong active so you can compare behavior against your live theme. ## FAQ ### The widget shows for me but not for customers? You're likely previewing a draft theme where the embed is on, while the live theme has it off. Activate the embed on the live theme. ### The widget shows but dates are greyed out or missing? That's a schedule configuration topic, not a display issue — check your cutoff/prep time, blackout dates, and order limits in [Schedule & Availability](https://help.omegatheme.com/en/article/how-to-configure-prep-time-cut-off-time-1y1t4ut/). ### How do I temporarily hide the widget without uninstalling? Turn off the app embed in the theme editor. All your settings are kept and the widget returns when you re-enable it. ## Related articles * [🗓️ Dashboard](https://help.omegatheme.com/en/article/dashboard-1p7qbfv/)— Where DingDoong warns you about inactive embeds *(Dashboard)* * [Ensuring App Compatibility with Your Theme](https://help.omegatheme.com/en/article/ensuring-app-compatibility-with-your-theme-ci7r7o/)— Theme support and integration help *(Get Started)* * [Where can you display date picker?](https://help.omegatheme.com/en/article/where-can-you-display-date-picker-lhbf39/) — Choose the widget position *(Widget Appearance & Placement)* ||| If you need further assistance, feel free to reach out to us via live chat or email at contact@omegatheme. We're happy to help!