Receiving a number of question about why the pixel doesn't fire or trigger any events on the Facebook Pixel Helper after setting the app correctly, we are making a tutorial video to help you to check and resolve it on your end. As normal, once you install the app, it will automatically embed the app code to your theme so that the app can work for your store . However, if you are not in that case, please check your store theme to see:



1. Snippet code omega_multi_pixel.liquid is added
Step 1: Go to Themes => Actions => Select Edit code => Click theme.liquid
Step 2: Find omega_multi_pixel.liquid on search bar => Click omega_multi_pixel.liquid
Step 3: Open theme.liquid file => find the position before div tag </head>
Step 4: Type the snippet code {% include "omega_multi_pixel" %} => Save it

2. Snippet code is not yet added
In case you cannot find the omega_multi_pixel in theme.liquid on search bar

Step 1: Click "Add a new snippet" => Name it as "omega_multi_pixel in theme.liquid" => Click "Create snippet"
Step 2: Open theme.liquid file => find the position before div tag </head>
Step 3: Type the snippet code {% include "omega_multi_pixel" %} => Save it

For better visualization, please check the video here:



If you feel a little difficult to set up the snippet code, please contact and grant our team the theme access, so we can support you immediately
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