> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.omegatheme.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # [Wix] Connect and sync your Wix store with TikTok Shop by Omega 😎 We're glad to let you know that we now support the full TikTok Shop flow for sellers in **13 countries** (for local sellers): * United States * United Kingdom of Great Britain and Northern Ireland * Spain * Mexico * Ireland * China * Hongkong * Philippines * Indonesia * Viet Nam * Malaysia * Singapore * Thailand ## Before you start You need: * An **active TikTok Shop seller account**. Your shop must already be approved and live in TikTok Shop Seller Center. Accounts that are still pending review cannot be connected. * Permission to manage that TikTok Shop account (you must be able to authorize third-party apps). * Products in your Wix store that you want to list on TikTok Shop. > If you sell in more than one region, connect the account for the region you want to manage. The app detects the shop region during authorization and applies the matching currency (US β†’ USD). ## 😎 Step 1: Connect your TikTok Shop account 1. Install and direct to the app 2. Click **Connect** on the welcome card. 3. Choose the **region** you are selling TikTok Shop products ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_zdf9qp.png) 4. You are redirected to TikTok to sign in and authorize the app. Review the requested permissions and confirm. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv30214e1a50ec4e-84f0-4cf0-a_1lmmz37.png) 5. After you authorize, you are returned to the app. The connected shop appears with its name and status **Connected**. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_d86acp.png) What happens automatically after connecting: * The app retrieves your shop information (shop ID and shop code). * Your default **warehouse** is detected and saved so products can be listed against it. * Your **currency** is set based on the shop region (USD for US shops). ###### Connecting more than one shop The app supports multiple TikTok Shop accounts. The most recently connected shop becomes the active one; any previously connected shop with a different shop ID is marked **Disconnected**. Use the shop selector at the top of the TikTok Shop page to switch between accounts, and **Delete** to remove an account you no longer use. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/imgv30214e83ab0685-6a4a-44d0-b_1fg4xn7.png) ###### If the connection expires If TikTok revokes or expires your authorization, the app shows a **Permission expired** message. Click **Reconnect** and complete the TikTok authorization again. No mapping or product data is lost. ## Step 2 β€” Map your product categories TikTok Shop requires every product to belong to a TikTok Shop category. Mapping lets you assign categories in bulk instead of product by product. 1. Map products from Onboarding or Open the **Manage products** page ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1a302yh.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_yfxo2m.png) 2. The **Unmapped products** table lists Wix products that don't yet have a TikTok Shop category. Filter by Wix collection or category to narrow the list. 3. Select the products you want to group together. 4. Choose the matching **TikTok Shop category** and save. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_y095y8.png) 5. Mapped products move to the **Mapped** status, grouped by category. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1gie6za.png) ## Step 3 β€” Review and edit product details Open the **Sync** **Products** table to check what will be sent to TikTok Shop. For each product you can review and edit: * Title and description * Images * SKUs / variants and prices * Weight and package dimensions * Brand * Category-specific attributes and certifications ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1gf8nqk.png) Use **Bulk edit** to apply the same value β€” for example brand or weight β€” to many products at once, or upload a file to update product details in bulk. Fill in everything the category requires before syncing. Missing required attributes are the most common cause of a failed sync. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_6v4585.png) ## Step 4 β€” Sync products to TikTok Shop 1. Select the products you want to publish. 2. Click **Sync products** and confirm. 3. Products are queued and processed in batches in the background β€” you can leave the page and come back later. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_m5eqou.png) Sync status for each product: | Status | What it means | | **Not synced** | Not submitted for TikTok to review yet. | | **Submitted** | Submitted and waiting for TikTok Shop's product review. | | **Pending** | Queued for submitting to TikTok Shop. | | **Live** | Product visible and ready to sell on TikTok Shop. | | **Sync error** | Couldn’t be sent to TikTok for review, requiring troubleshooting. | | **Failed to review** | Not passed TikTok’s review process, requiring necessary adjustments. | Products that already exist on TikTok Shop are updated instead of duplicated, so you can re-sync at any time after changing details in Wix. ## For EU sellers If you sell to customers in the EU, TikTok Shop requires every product to include EU qualifications - a **Manufacturer** and a **Responsible person**. Without this information, product sync will fail with an error. The app automatically pulls all Manufacturer and Responsible person records that already exist in your TikTok Shop, so you can simply select them from the dropdown instead of re-entering the details. If you need one that doesn't exist yet, you can create it directly in the app. You can set EU qualifications in two places: * **Settings:** choose a default Manufacturer and Responsible person that will be applied to all products when syncing to TikTok Shop.![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1g91odn.png) * **Edit product:** choose a different Manufacturer or Responsible person for an individual product, which overrides the default set in Settings.![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_8f0s2h.png) ## Settings In **TikTok Shop β†’ Settings** you can review and adjust: * **Currency** β€” set from your shop region (USD for US shops). * **Currency exchange** β€” how Wix prices are converted when your store currency differs from your TikTok Shop currency. * Auto-sync schedule. * Custom price and inventory threshold. ## Troubleshooting 1. **"Connect" redirects back without connecting?** Make sure you are signed in to the correct TikTok Shop seller account and that the shop is active in Seller Center. A shop still pending approval cannot be authorized. 2. **My shop shows "Disconnected"?** This happens when a different shop was connected afterwards, or when the authorization expired. Click **Reconnect** on the shop you want to use. 3. **A product failed to sync?** Open the product and read the failure message. Most failures come from a missing category, a missing required attribute (brand, certification, dimensions), an image that doesn't meet TikTok Shop's requirements, or a price/inventory value TikTok Shop rejects. Fix the field and sync again. 4. **Products are stuck on "Submitted"?** The product reached TikTok Shop and is waiting on TikTok's own review. Review times are controlled by TikTok, not by the app. You can check the product's status in TikTok Shop Seller Center. 5. **I don't see my newly added Wix products**? Products are pulled from Wix, refresh the product list in app Settings page, and make sure the product is published and available in your store. ## Need help? Contact our support team from the app's help menu with your store URL and the TikTok Shop ID you're connecting, and we'll take a look.