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• How to remove the Facebook Messenger - Live Chat and check the code leftover

  If you want to remove or cancel the app subscription, please go to Apps tab on your Shopify dashboard and click to button of the Facebook Messenger - Live Chat. **When you have uninstalled our app, sometimes there will have some lines of code leftover on your site. But don't worry, you just need to follow few steps to check if there is code leftover or not. ** Go to yourFew readers

• [New feature] Add To Cart Widget

  Add to Cart Widget is a built-in utility with Facebook Messenger which allows customers to follow this product once it is purchased by clicking “Send to Message”. Order Status information will be sent to their Facebook Messenger. It helps your customer now that it is easy to follow their order status proactively through Facebook messenger. In addition, every time a customer clicks to Add to Cart, our appFew readers

• [New feature] Abandoned Cart Campaign

  Abandoned cart campaign automatically sends a message via Facebook Messenger to customers who have left without checking out. The maximum number of customized messages to send customers is 3 to avoid spam in your customer's inbox. Please note that: In the case you set to send 3 messages at one time, the app will send the only first message to avoid spam or inconvenience to your customer. Sent:Few readers

• How to set up Add To Cart Widget

  Step 1: There are 2 ways to set up an Add To Cart Widget 1: Go to the app ---> Widgets----> Add To Cart Widget 2. Go to the Dashboard ----> Widget Name ----> Add To Cart Widget Step 2: In this window, you can see the dashboard **Few readers

• How to create an Abandoned Cart Campaign

  **Step 1: ** There are 2 ways to create an Abandoned Cart Campaign. 1: Go to the app ---> Campaigns ----> Abandoned Cart Campaign 2: Go to the Dashboard ----> Campaign Name ----> Abandoned Cart Campaign Step 2: In this window, you can see the Message, the number of SenFew readers

• How to check the number of subscribers/subscriptions you get and manage them

  How to check the number of subscribers/subscriptions you get and manage them In the Dashboard you can check this information and manage your subscriptions Please click to See more for more details about subscriptions. Now you can see the number of subscriptions and get their information for the nextFew readers

• [New feature] Welcome Pop-Up

  How to set up a Welcome Pop-up There are 2 ways to set up (turn ON or OFF, edit) In the Dashboard: Widget Name ---> Welcome Pop-up 2. In the Widgets: ![](https://storage.crisp.chat/users/helpdesk/website/8383eFew readers

• Install Facebook Messenger - Live Chat app

  Directly go to this link Facebook Messenger - Live Chat to install the app Step 1: Log in your Shopify account in App Store. Click the ADD APP button Step 2: You will then be redirected to your admin page and start installing Step 3: After installing, the app will be readFew readers

• App Configuration - Facebook Messenger Live Chat

  After installing Facebook Messenger - Live Chat app, you will be directed to the app admin. ** 2.1 App Status and connect Facebook page ** Choose to Enable/Disable app in the Enable App section. If you choose to disable app, all created settings will be paused until you enable the app again. **2.2. Facebook page ** Login to your Facebook account, you must be theSome readers

• 6 common errors and how to fix

  If you have followed how to add Facebook Customer Chat Plugin to your website and still get the error, there are some possible reasons and quick solutions for them. **3.1. You have not connected your Facebook page with the app ** Please make sure that you are the admin of your Facebook page and connect to your Facebook page. **3.2Some readers

• How to check the error why Facebook chat doesn’t appear on your store

  **4.1 Not connect to Facebook page ** Access your store URL, on the page you set to show the chat icon, press F12 or right click then select Inspect Then click the Network section, look for XHR and click on it. Choose data.json file, if you app_status shows “0”, you haven’t connected your Facebook page to the app yet. If status shows "1", you haven't selected the Facebook page yet. The correct form should showSome readers

• Messenger icon appears on desktop but not mobile

  Make sure that you check again the device target on the Setting from the admin page. The live chat function on mobile in the app is loading directly from Facebook and totally depends on Facebook itself that the app could not interfere with. Therefore, when Facebook updates API or makes any changes, we could not handle fixing it. As a result, the liveFew readers

• The chat window position is incorrectly displaying the desired location

  Example: "Your chat window is shown on the left side in your front page. How can adjust it to the right side above chat with us button?" You can fix it in Online store -> Themes -> Action-> Edit code Then you commentFew readers

• FAQs - Facebook Messenger Live Chat

  **7.1. When I click on the chat icon, nothing pops up. How do I fix the issue? ** The messenger box can not be shown on your website due to page's privacy issue below: You may not be an administrator Age restrictions Private page Country restrictions Please check and change the setting on your Facebook page **7.2. The live chat is not working on the mobile version of our website. Is there any problem? ** Please check whether you are choosing only desktop displaySome readers