Facebook Messenger - Getting Started

• Install Facebook Messenger - Live Chat app

  Directly go to this link Facebook Messenger - Live Chat to install the app Step 1: Log in your Shopify account in App Store. Click the ADD APP button Step 2: You will then be redirected to your admin page and start installing Step 3:Popular

• App Configuration - Facebook Messenger Live Chat

  After installing Facebook Messenger - Live Chat app, you will be directed to the app admin. ** 2.1 App Status and connect Facebook page ** Choose to Enable/Disable app in the Enable App section. If you choose to disable app, all created settings will be paused until you enable the app again. **2.2. Facebook page ** Login to your Facebook account, you must be the adminVery popular

• Integrate FB Messenger - Live Chat with your theme extension

  Please go to our app and find this Notification section --> Click Open Shopify Turn the app on and click to SAVE button to allow our app work on your theme. (Please be noted that if the SAVE button is gray --> the app is working and if it is green like the screenshot below, it means the app is not allowed to work) ![](https://storaVery popular

Facebook Messenger - Additional Features

• Get contact information via Facebook Messenger - Live Chat

  It helps you get customer information (email, phone number) when you are away/ unavailable / out of office, so that you can get back to them quickly. As all we know, some customers would like to open Guest Chat rather than logging-in their FB account, and according to Facebook Policy, you only have 24 hours to reply to these messages. With Get contact information feature, you will never miss a thing from youPopular

• [New Feature] Shipping Notice

  This feature helps you sending Shipping Updates to your customer after they completed their purchase on your website. Step 1: Go to the app --> Campaign -> Shipping Notice and turn the this button ON **Step 2: ** 2.1. Setup in the Storefront You can design how it looks at the Check-out page with a preview besides for the best check ![](httpsFew readers

• [New feature] Abandoned Cart Campaign

  Abandoned cart campaign automatically sends a message via Facebook Messenger to customers who have left without checking out. The maximum number of customized messages to send customers is 3 to avoid spam in your customer's inbox. Please note that: In the case you set to send 3 messages at one time, the app will send the only first message to avoid spam or inconvenience to your customer. Sent:Few readers

• [New feature] Welcome Pop-Up

  How to set up a Welcome Pop-up There are 2 ways to set up (turn ON or OFF, edit) In the Dashboard: Widget Name ---> Welcome Pop-up 2. In the Widgets: ![](https://storage.crisp.chat/users/helpdesk/website/8383eFew readers

• How to check the number of subscribers/subscriptions you get and manage them

  How to check the number of subscribers/subscriptions you get and manage them In the Dashboard you can check this information and manage your subscriptions Please click to See more for more details about subscriptions. Now you can see the number of subscriptions and get their information for the nextFew readers

Facebook Messenger - Common Errors & How to Fix Them

• How to check the error why Facebook Chat doesn’t appear on your store

  ** 1. Whitelist domain** Access your store URL, on the page you set to show the chat icon, press F12 or right click then select Inspect. In the Console section, if you see the red line: This mean that you haven’t whitelisted the dPopular

• How to whitelist domains

  For security reasons, our Facebook chat app will only work on a domain that you have whitelisted. Please make sure that you have added all domains in the whitelist setting: **Step 1: Go to your Facebook page and click Settings at the bottom: ** Step 2: Choose Advanced Messaging ![](https://storage.crisp.chat/users/helpdesk/website/8Some readers

• How to set up Automated Response for Messenger

  Go to FB Business Suite (https://business.facebook.com)-> Inbox > Automated Responses > Instant Reply/ Frequently Asked Questions/ Away Message (etc) > Edit **Away Message ** FAQs ![](https://storage.crisp.chat/users/helpdesk/website/8383e540Few readers

• How to remove Welcome Message and show the Chat Icon only

  **Go to FB Business Suite (https://business.facebook.com/latest/inbox/settings/chat_plugin) -> Chat Plugin -> Customize Your Chat Plugin -> Prominence -> Button ** Button display Decide how the chat button will look (Icon Only)Few readers

• How to remove Facebook Messenger - Live Chat and look for code leftover

  If you want to remove or cancel the app subscription, please go to Apps tab on your Shopify dashboard and click to button of the Facebook Messenger - Live Chat. **When you have uninstalled our app, sometimes there will have some lines of code leftover on your site. But don't worry, you just need to follow few steps to check if there is code leftover or not. ** Go to the wPopular