English
Vietnamese
Chinese
Chinese (TW)
Go to website
Back
Articles on:
Facebook Messenger ‑ Live Chat
Chat with customers via Facebook Messenger right on store
Install Facebook Messenger - Live Chat app
Directly go to this link Facebook Messenger - Live Chat to install the app Step 1: Log in your Shopify account in App Store. Click the ADD APP button Step 2: You will then be redirected to your admin page and start installing Step 3: After installing, the app will be ready right away fo
Some readers
App configure tutorial
APP CONFIGURE TUTORIAL ———————————————————————————————— _ By: https://www.omegatheme.com/_ _ Email:
[email protected]
_ After installing the app, you will be redirected to the simple administrative interface. Step 1, connect to your Facebook profile by clicking Facebook Login button. Confirm to login your FB profile. ![](https://storage.crisp.chat/
Some readers
App Configuration - Facebook Messenger Live Chat
After installing Facebook Messenger - Live Chat app, you will be directed to the app admin. ** 2.1 App Status and connect Facebook page ** Choose to Enable/Disable app in the Enable App section. If you choose to disable app, all created settings will be paused until you enable the app again. **2.2. Facebook page ** Login to your Facebook account, you must be the admini
Some readers
6 common errors and how to fix
If you have followed how to add Facebook Customer Chat Plugin to your website and still get the error, there are some possible reasons and quick solutions for them. **3.1. You have not connected your Facebook page with the app ** Please make sure that you are the admin of your Facebook page and connect to your Facebook page. **3.2
Some readers
How to check the error why Facebook chat doesn’t appear on your store
**4.1 Not connect to Facebook page ** Access your store URL, on the page you set to show the chat icon, press F12 or right click then select Inspect Then click the Network section, look for XHR and click on it. Choose data.json file, if you app_status shows “0”, you haven’t connected your Facebook page to the app yet. If status shows "1", you haven't selected the Facebook page yet. The correct form should show
Some readers
Messenger icon appears on desktop but not mobile
Make sure that you check again the device target on the Setting from the admin page. The live chat function on mobile in the app is loading directly from Facebook and totally depends on Facebook itself that the app could not interfere with. Therefore, when Facebook updates API or makes any changes, we could not handle fixing it. As a result, the live
Few readers
The chat window position is incorrectly displaying the desired location
Example: "Your chat window is shown on the left side in your front page. How can adjust it to the right side above chat with us button?" You can fix it in Online store -> Themes -> Action-> Edit code Then you comment the code in the css file as shown below (Assets -> stylesheet.css.liquid): 