Overview

The Fraud Filter is an advanced security feature designed to automatically manage and mitigate risk by taking action on orders that Shopify's system flags as potentially fraudulent. Its primary purpose is to help you block fraudulent transactions, reduce chargebacks, and protect your revenue with minimal manual intervention.

How to Enable and Configure the Fraud Filter

Follow these steps to activate and set up the filter:

1. From your Shopify Admin, navigate to Apps and open the Blockify app.
2. In the app's sidebar, click on Fraud Filters.
3. You will see the main toggle for the feature. Click the "Turn on" button to activate it.

Configure Actions for High-risk and Medium-risk Orders

After turning "Risk-based actions" on, the screen will display two sections based on order risk scores: High-risk orders and Medium-risk orders, allowing you to configure the app’s actions for orders whose risk scores fall within the defined ranges.

a. Action

Select the primary action you want the filter to perform.

• Cancel order automatically: (Recommended) When this is checked, the app will immediately and automatically cancel any order that meets your defined fraud criteria. This is the most effective way to stop a fraudulent transaction before it is fulfilled.
• Flag order: If you prefer to review orders manually, check this option. The app will mark the order with a "Fraud" tag in your Shopify admin but will not cancel it.
• Notify store owner: This option will be enabled only when at least one of the following options is turned on: Cancel order automatically or Flag order. It sends a notification to the store owner when an order is flagged or canceled by Blockify.

High-risk orders

Medium-risk orders

b. Cancellation options

Each section, High-risk orders and Medium-risk orders, includes the following cancellation options:

• Re-stock inventory : When checked, items from a canceled order are automatically returned to your available stock, ensuring your inventory levels remain accurate.
• Delete order (COD only): This option applies exclusively to Cash On Delivery orders. If enabled, fraudulent COD orders will be completely deleted from your order history to keep your records clean.
• Send email to customer: If checked, a cancellation email is sent to the email address on the order. You may want to disable this to avoid notifying the fraudster.
• Auto-refund payment: If an order's payment has already been captured, this option will automatically process a full refund to the original payment method. This is critical for preventing chargebacks. If this option is disabled, you will need to process refunds manually.

High-risk orders

Medium-risk orders

Important Notes

• Plan Availability: This feature is available exclusively on the Enterprise and Shopify Plus plans.
• Plan Downgrades: If you enable this feature on a qualifying plan and later downgrade to a lower plan, the Fraud Filter will be automatically deactivated.
• Data Source: The fraud analysis data, including the Fraud Order Score and Order type (High/Medium risk), is provided directly by Shopify's internal systems.
• Manual Review for Refunds: If you choose to disable the "Auto-refund" option, we strongly recommend reviewing all automatically canceled orders before manually processing any refunds to ensure they are handled appropriately.

Updated on: 19/05/2026