Question 1

How to disable or remove a Facebook pixel from your Shopify store

Accepted Answer

When you setup your Facebook account in Facebook channel on Shopify, a Facebook pixel can be added, then you need to remove this pixel code on Shopify if you have added the same pixel ID in Facebook Multi Pixels app. If you don't remove the pixel code, then your store will have more than one pixel on it, which can result in duplicate or incorrect data in your reports.

There are 3 possibilities you added the pixel ID on Shopify, please check your case and remove it:

||| #1. You added same pixel ID in Shopify Facebook Channel.

There are two ways you can do around it:

Disconnect Facebook Pixel ID

Step 1: Go to your Shopify admin > Facebook > Continue setup

Step 2: Disconnect the pixel that is the same ID as our app

Step 3: Click Data sharing section and disable it

If you do not use the Facebook channel anymore, you can delete the app on your Shopify app store

Simply go to your Shopify admin > Apps > Click **Delete ** button to remove the Facebook app from your store.

||| #2. You added same pixel ID in Shopify preference

Please go to Shopify Preference and check whether you are putting the same pixel ID there, if yes, please

Question 2

Facebook Multi Pixels - Give Facebook more sufficient data with Conversion API

Accepted Answer

Previous: Facebook Multi Pixels - Getting started with pixel installations

CAPI comes in when the pixel is blocked by the browser. This is a crucial step to making data-backed ads decisions. You won’t want to make decisions on an eclipsed view of data right?

Let’s jump right in with the setup

Get an access token

The access token is a key that allows our app to send server events to the Facebook server through Conversion API (CAPI). Server events will be stored in your pixel ID and processed the same way as browser events by Facebook.

Pass the access token to Omega app

That’s it! Your next task is testing if server events are sent properly.

**Related articles: **

Testing server events (CAPI)

Question 3

Facebook Multi Pixels - Testing server events (CAPI)

Accepted Answer

Now that you’ve enabled Conversion API to send server events, let’s test if they work properly.

Get the Test Event Code

Give Omega the Test Event Code

Start testing Go to your storefront and test some page views, view content, add to cart, initiate checkout & purchase events.

You should be able to see server events arrive at the Test Events tab together with browser events. Since you’re sending both Server Events & Browser Events, they should be deduplicated.

| Post-testing (important) It’s a must to remove the test event code from Omega app once you’re done with testing. Otherwise, actual events performed by your visitors won’t be sent properly to the pixel’s Overview tab.

${youtube}How to test an event for Facebook conversion API?

Related articles

Give Facebook more sufficient data with Conversion API

Question 4

Server Sending Invalid Match Key Parameters

Accepted Answer

It’s possible that you will see this type of warning in your Events Manager Diagnostic section: ISSUE Your server is sending an invalid ipaddress, useragent parameters value for your PageView/ Add to Cart/ View Content/ Init Checkout event. This may be because there was an error in the parameter value. This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event. This error can be triggered by a very limited number of events when the script can’t identify correctly some of the required data keys. We are still trying to understand when and why this issue happens. One hypothesis is that the events are triggered by a web crawler, not a real user. There are no reasons to worry about it, you can click to **Ignore ** the error.

Missing AddToCart/ PageView/ ViewContent/ InitCheckout User Data Parameters

Question 5

Facebook Multi Pixels - How to add script to thank you page to track purchase event

Accepted Answer

Please make sure that you have added the script to Checkout by going to Settings and choose Checkout. At the additional scripts section, please paste this script:

<script type="text/javascript" src="https://apps.omegatheme.com/facebook-pixel/client/facebook-pixel.js"></script>

1. 2. 3.

Here is the video guide for adding script to thank you page

| ${youtube}Add script new UI If it still doesn't work, please provide us the checkout details with 100% discount code/ activate COD ship, and contact us at contact@omegatheme.com to support you.

Can my pixel fire on the checkout page?

Question 6

Missing AddToCart/ PageView/ ViewContent/ InitCheckout User Data Parameters

Accepted Answer

For Page View, ViewContent, AddtoCart, InitCheckout events, pixel is tracking for all visitors If the customers do not have information (email, phone…) so pixel cannot send customer information to Facebook, so there is a warning, it is no problem. If the customer logs in, the app still sends all the information to Facebook. This is normal Only clients who are tracked by CAPI have this warning, so no problem. All Pixel apps including Shopify are doing the same

Server Sending Invalid Match Key Parameters

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