Question 1

How to disable or remove a Facebook pixel from your Shopify store

Accepted Answer

When you setup your Facebook account in Facebook channel on Shopify, a Facebook pixel can be added, then you need to remove this pixel code on Shopify if you have added the same pixel ID in Facebook Multi Pixels app. If you don't remove the pixel code, then your store will have more than one pixel on it, which can result in duplicate or incorrect data in your reports.

There are 3 possibilities you added the pixel ID on Shopify, please check your case and remove it:

||| #1. You added same pixel ID in Shopify Facebook Channel.

There are two ways you can do around it:

Disconnect Facebook Pixel ID

Step 1: Go to your Shopify admin > Facebook > Continue setup

Step 2: Disconnect the pixel that is the same ID as our app

Step 3: Click Data sharing section and disable it

Delete Facebook app on your Shopify app store

Simply go to your Shopify admin > Apps > Click **Delete ** button to remove the Facebook app from your store.

||| #2. You added same pixel ID in Shopify preference

Please go to Shopify Preference and check whether you are putting the same pixel ID there, if yes, please delete it.

![](https://storage.crisp.chat/users/

Question 2

How to set up Conversion API with Facebook Multi Pixels

Accepted Answer

IOS 14.5 enforcement will affect the way advertisement tracks data. Especially, Apple shows a hostile attitude toward Facebook by limiting the key private parameters which Pixel can get. 96% of users opt-out of the option to let other apps track personal data. It severely impacts the efficiency of market campaigns and optimization in the future due to unreliable Pixels. However, Facebook Conversions API (or CAPI) solution directly responds to the decreased reliability of the Facebook pixel (more on that later) and offers more control over what data is being sent to Facebook. The API allows you to send events to the Facebook Ads platform directly without having to rely on browser pixel tracking.

Today, Omegatheme will guide you on how to configure CAPI without adding any additional codes.

|| Step 1: Install the app from Shopify Apps Store (https://apps.shopify.com/facebook-multi-pixels) || Step 2: Go into Facebook Multi Pixels admin on your Shopify store In the Settings tab, please enable the app before other setups

|| Step 3: In the List Pixels tab, please choose Add Facebook Pixel to add more pixels

You need Pixel Access Token and Test Event Code to set up and check the result to get back from the server

Question 3

Missing AddToCart/ PageView/ ViewContent/ InitCheckout User Data Parameters

Accepted Answer

For Page View, ViewContent, AddtoCart, InitCheckout events, pixel is tracking for all visitors If the customers do not have information (email, phone…) so pixel cannot send customer information to Facebook, so there is a warning, it is no problem. If the customer logs in, the app still sends all the information to Facebook. This is normal Only clients who are tracked by CAPI have this warning, so no problem. All Pixel apps including Shopify are doing the same

Server Sending Invalid Match Key Parameters

Question 4

Server Sending Invalid Match Key Parameters

Accepted Answer

It’s possible that you will see this type of warning in your Events Manager Diagnostic section: ISSUE Your server is sending an invalid ipaddress, useragent parameters value for your PageView event. This may be because there was an error in the parameter value. This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event. This error can be triggered by a very limited number of events when the script can’t identify correctly some of the required data keys. We are still trying to understand when and why this issue happens. One hypothesis is that the events are triggered by a web crawler, not a real user. Since these errors occur in very limited instances, there are no reasons to worry about it.

Missing AddToCart/ PageView/ ViewContent/ InitCheckout User Data Parameters

Question 5

This pixel is not pair with a catalog error

Accepted Answer

There are 2 ways to pair pixel with a catalog:

**1. From Facebook business settings **

**2. From Facebook commerce manager **

Question 6

How to add script to thank you page to track purchase event

Accepted Answer

Please make sure that you have added the script to Checkout by going to Settings and choose Checkout. At the additional scripts section, please paste this script:

${youtube}How to add script to thank you page

If it still doesn't work, please provide us the checkout details with 100% discount code/ activate COD ship, and contact us at contact@omegatheme.com to support you.

Can my pixel fire on the checkout page?

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