Error Logs

During the use of the app, you may encounter some issues. This is normal, and here are some guidelines:

PERMISSION_DENIED: Request had insufficient authentication scopes

Problem Description:

The error you're encountering indicates that the access token used to make the request to the Google Ads API does not have the necessary scopes to perform the action.

Solution:

To resolve this issue, ensure that the access token you're using includes the required authentication scopes. You can do this by following these steps:
Disconnect your google ads account:

Reauthorize OAuth Flow: reauthorize the OAuth flow to request the updated scopes, and obtain a new access token with the correct permissions.

Click Accept scope: adwords




PERMISSION_DENIED: The specified conversion action name already exists

You may encounter errors when creating conversion events

Problem Description:

This error occurs when you already have a conversion event in Google Ads with the same name as the conversion name you're trying to create.
We create ads using the formula: TRAKPILOT_ + event name.
For example, if you want to create a purchase event but there is already a conversion event named TRAKPILOT_PURCHASE in Google Ads, the error will be triggered.

Solution:

Access your Google Ads account, rename the duplicated event, and everything will function normally.

Or you can contact our support team by clicking on the chat icon in the app. 🎉

Updated on: 24/05/2025