Frequently Asked Questions (FAQs)

1. What is Blockify Records & Replay app and how does it work?

Blockify Records & Replay app records visitors’ browsing sessions on your Shopify store, capturing clicks, scrolls, navigation paths, and other interactions. You can then watch these sessions as replays to understand customer behavior and identify issues affecting sales.

2. Will using Blockify Records & Replay app slow down my store?

Most modern apps are optimized for speed and run asynchronously to minimize impact. However, as with any app, it’s a good practice to monitor your store’s speed after installation and adjust settings if needed to maintain optimal performance.

3. How do I use session replays to improve my store?

By watching how visitors interact with your site, you can identify UX issues, confusing navigation, broken links, or checkout problems. This insight helps optimize your store layout, product placement, and funnel to increase conversions.

4. Can session replays help detect fraudulent or bot traffic?

Yes, the app helps you to identify suspicious behavior patterns, such as rapid clicks or repeated visits from the same IP, helping you block bots or fraudulent users wasting ad spend.

5. Will session recording work on all Shopify themes and checkout pages?

Yes, the app generally works with most Shopify themes, including both free and paid themes from the Shopify Theme Store. However, to ensure proper functionality, you need to enable the app embed in your theme settings. 

6. Do the records get deleted if I uninstall the app?

Yes, when you uninstall the app, all the recorded session data and visitor records stored by the app will be permanently deleted. This ensures that no residual data remains after removal, helping you maintain data privacy and comply with regulations.

Updated on: 29/05/2025