Get to know Email Notifications feature

Sender Configuration (Settings > Notification > Sender Info)

Sender Email Setup

When you enter your email into field “Sender email” > click Connect. Synctrack will send a verification email to your mail box, please open and click blue button in this email (as picture below)

Sender verification is a crucial security step that ensures your notification emails are sent from an authorized source. When verified, your account displays a green “Verified” badge, indicating you can send notifications to customers.

 Green “Verified” badge: Ready to send notifications

 Yellow Unverified status: Cannot send notifications

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Important Notes

• You must verify before sending any customer notifications
• Only verified email addresses can send notifications
• Verification helps prevent spam and ensures delivery
• The verification link expires after 1 hour
• Each new sender email requires separate verification

Merchant Notifications

• Toggle to receive copies of all customer communications
• Useful for tracking communication history

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Notification Templates

Return Request Notifications

Process Return Request

1. Return Request Received 

• • Sent when customer submits return
  • Key variables: {{RMA_ID}}, {{order_id}}, {{item_return_details}}

2. Return Request Approved 

• • Sent upon merchant approval
  • Include: {{shipping_instructions}}, {{label_download_link}}

3. Return Request Resolved 

• • Sent when return completed
  • Include: {{full_refund_amount}}

4. Return Request Rejected 

• • Sent when return denied
  • Include: {{reject_reason}}

5. “Ship with Pre-paid Label” Request Approved 

• • For approved pre-paid label requests
  • Include: {{label_download_link}}, {{label_tracking_link}}

Refund Resolution Notifications

1. Refund to Discount Code 

• • Include: {{discount_code}}, {{discount_value}}

2. Refund to Online Bank Transfer 

• • Include: {{banking_info}}, {{full_refund_amount}}

3. Refund to Original Payment Method 

• • Include: {{full_refund_amount}}

4. Refund to Store Credit 

• • Include: {{full_refund_amount}}

5. Refund to Gift Card 

• • Include: {{gift_card_code}}, {{full_refund_amount}}

Exchange Request Notifications

1. Exchange Request Received 

• • Initial exchange submission
  • Include: {{item_return_details}}, {{item_receive_details}}

2. Exchange Request Approved 

• • Exchange approval confirmation
  • Include: {{shipping_instructions}}

3. Exchange Request Rejected 

• • Exchange denial notification
  • Include: {{reject_reason}}

4. Shipped Exchanged Item 

• • When merchant ships replacement
  • Include: {{label_tracking_link}}

5. Received Return Item 

• • Confirmation of returned item receipt
  • Include: {{item_return_details}}

6. Exchange Request Resolved 

• • Final exchange completion
  • Include: {{full_refund_amount}} (if applicable)

Email Template Functions

Send Test Email Function

Purpose

• Test template appearance before activation
• Verify variable population

How to Use

1. Click the “Send Test” button in template editor
2. Enter test email address(es)
3. All variables will be populated with sample data:

Revert to Default Function

Purpose

• Reset template to original version
• Remove unwanted customizations
• Start fresh with standard layout

Important Notes

• Action cannot be undone
• All customizations will be lost
• Default template includes standard variables
• Branding remains unchanged

Variables System

Order Related

{{RMA_ID}}               // Return number (e.g., RMA123456)
{{order_id}}             // Shopify order ID
{{item_return_details}}  // Return items list
{{full_refund_amount}}   // Total refund
{{item_receive_details}} // Exchange items list

Business Related

{{store_name}}          // Your store name
{{return_address}}      // Return shipping address
{{store_email}}         // Store contact email

Customer Related

{{customer_email}}      // Customer email
{{customer_name}}       // Customer full name
{{customer_address}}    // Shipping address

Refund Resolution

{{discount_code}}       // Generated discount
{{discount_value}}      // Discount amount
{{banking_info}}        // Bank details
{{gift_card_code}}      // Gift card code

Action Links

{{label_download_link}} // Label PDF URL
{{label_tracking_link}} // Tracking URL
{{view_request}}        // Return portal URL

Updated on: 02/06/2025