Get to know Email Notifications feature

Sender Configuration (Settings > Notification > Sender Info)

Sender Email Setup

When you enter your email into field “**Sender email**” > click Connect. Synctrack will send a verification email to your mail box, please open and click blue button in this email (as picture below)



Sender verification is a crucial security step that ensures your notification emails are sent from an authorized source. When verified, your account displays a green “Verified” badge, indicating you can send notifications to customers.
 
 Green “Verified” badge: Ready to send notifications
 Yellow Unverified status: Cannot send notifications
[](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_mepqa4.png)


Important Notes
 
You must verify before sending any customer notifications
Only verified email addresses can send notifications
Verification helps prevent spam and ensures delivery
The verification link expires after 1 hour
Each new sender email requires separate verification
 

Merchant Notifications

Toggle to receive copies of all customer communications
Useful for tracking communication history
Screen-Recording-2024-10-23-at-10.45.31

Notification Templates

Return Request Notifications

Process Return Request

Return Request Received
Sent when customer submits return
Key variables: {{ RMA_ID }}, {{ order_id }}, {{ item_return_details }}
Return Request Approved
Sent upon merchant approval
Include: {{ shipping_instructions }}, {{ label_download_link }}
Return Request Resolved
Sent when return completed
Include: {{ full_refund_amount }}
Return Request Rejected
Sent when return denied
Include: {{ reject_reason }}
“Ship with Pre-paid Label” Request Approved
For approved pre-paid label requests
Include: {{ label_download_link }}, {{ label_tracking_link }}

Refund Resolution Notifications

Refund to Discount Code
Include: {{ discount_code }}, {{ discount_value }}
Refund to Online Bank Transfer
Include: {{ banking_info }}, {{ full_refund_amount }}
Refund to Original Payment Method
Include: {{ full_refund_amount }}
Refund to Store Credit
Include: {{ full_refund_amount }}
Refund to Gift Card
Include: {{ gift_card_code }}, {{ full_refund_amount }}

Exchange Request Notifications

Exchange Request Received
Initial exchange submission
Include: {{ item_return_details }}, {{ item_receive_details }}
Exchange Request Approved
Exchange approval confirmation
Include: {{ shipping_instructions }}
Exchange Request Rejected
Exchange denial notification
Include: {{ reject_reason }}
Shipped Exchanged Item
When merchant ships replacement
Include: {{ label_tracking_link }}
Received Return Item
Confirmation of returned item receipt
Include: {{ item_return_details }}
Exchange Request Resolved
Final exchange completion
Include: {{ full_refund_amount }} (if applicable)

Email Template Functions

Send Test Email Function

Purpose
Test template appearance before activation
Verify variable population
How to Use
Click the “Send Test” button in template editor
Enter test email address(es)
All variables will be populated with sample data:

Revert to Default Function

Purpose
Reset template to original version
Remove unwanted customizations
Start fresh with standard layout
Important Notes
Action cannot be undone
All customizations will be lost
Default template includes standard variables
Branding remains unchanged

Variables System

Order Related

{{RMA_ID}}               // Return number (e.g., RMA123456)
{{order_id}}             // Shopify order ID
{{item_return_details}}  // Return items list
{{full_refund_amount}}   // Total refund
{{item_receive_details}} // Exchange items list

Business Related

{{store_name}}          // Your store name
{{return_address}}      // Return shipping address
{{store_email}}         // Store contact email

Customer Related

{{customer_email}}      // Customer email
{{customer_name}}       // Customer full name
{{customer_address}}    // Shipping address

Refund Resolution

{{discount_code}}       // Generated discount
{{discount_value}}      // Discount amount
{{banking_info}}        // Bank details
{{gift_card_code}}      // Gift card code

Action Links

{{label_download_link}} // Label PDF URL
{{label_tracking_link}} // Tracking URL
{{view_request}}        // Return portal URL

Updated on: 02/06/2025