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Get to know Email Notifications feature

Sender Configuration (Settings > Notification > Sender Info)

Sender Email Setup

When you enter your email into field “Sender email” > click Connect. Synctrack will send a verification email to your mail box, please open and click blue button in this email (as picture below)



Sender verification is a crucial security step that ensures your notification emails are sent from an authorized source. When verified, your account displays a green “Verified” badge, indicating you can send notifications to customers.
 
 Green “Verified” badge: Ready to send notifications
 Yellow Unverified status: Cannot send notifications
](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_mepqa4.png)



Important Notes
 

  • You must verify before sending any customer notifications
  • Only verified email addresses can send notifications
  • Verification helps prevent spam and ensures delivery
  • The verification link expires after 1 hour
  • Each new sender email requires separate verification
     

Merchant Notifications

Notification Templates

Return Request Notifications


Process Return Request

  1. Return Request Received 
    • Sent when customer submits return
    • Key variables: {{RMA_ID}}, {{order_id}}, {{item_return_details}}
  1. Return Request Approved 
    • Sent upon merchant approval
    • Include: {{shipping_instructions}}, {{label_download_link}}
  1. Return Request Resolved 
    • Sent when return completed
    • Include: {{full_refund_amount}}
  1. Return Request Rejected 
    • Sent when return denied
    • Include: {{reject_reason}}
  1. “Ship with Pre-paid Label” Request Approved 
    • For approved pre-paid label requests
    • Include: {{label_download_link}}, {{label_tracking_link}}

Refund Resolution Notifications

  1. Refund to Discount Code 
    • Include: {{discount_code}}, {{discount_value}}
  1. Refund to Online Bank Transfer 
    • Include: {{banking_info}}, {{full_refund_amount}}
  1. Refund to Original Payment Method 
    • Include: {{full_refund_amount}}
  1. Refund to Store Credit 
    • Include: {{full_refund_amount}}
  1. Refund to Gift Card 
    • Include: {{gift_card_code}}, {{full_refund_amount}}

Exchange Request Notifications


  1. Exchange Request Received 
    • Initial exchange submission
    • Include: {{item_return_details}}, {{item_receive_details}}
  1. Exchange Request Approved 
    • Exchange approval confirmation
    • Include: {{shipping_instructions}}
  1. Exchange Request Rejected 
    • Exchange denial notification
    • Include: {{reject_reason}}
  1. Shipped Exchanged Item 
    • When merchant ships replacement
    • Include: {{label_tracking_link}}
  1. Received Return Item 
    • Confirmation of returned item receipt
    • Include: {{item_return_details}}
  1. Exchange Request Resolved 
    • Final exchange completion
    • Include: {{full_refund_amount}} (if applicable)

Email Template Functions

Send Test Email Function

Purpose

  • Test template appearance before activation
  • Verify variable population
    How to Use
  1. Click the “Send Test” button in template editor
  2. Enter test email address(es)
  3. All variables will be populated with sample data:


Revert to Default Function

Purpose

  • Reset template to original version
  • Remove unwanted customizations
  • Start fresh with standard layout
    Important Notes
  • Action cannot be undone
  • All customizations will be lost
  • Default template includes standard variables
  • Branding remains unchanged


Variables System

Order Related

{{RMA_ID}}               // Return number (e.g., RMA123456)
{{order_id}} // Shopify order ID
{{item_return_details}} // Return items list
{{full_refund_amount}} // Total refund
{{item_receive_details}} // Exchange items list

Business Related

{{store_name}}          // Your store name
{{return_address}} // Return shipping address
{{store_email}} // Store contact email

Customer Related

{{customer_email}}      // Customer email
{{customer_name}} // Customer full name
{{customer_address}} // Shipping address

Refund Resolution

{{discount_code}}       // Generated discount
{{discount_value}} // Discount amount
{{banking_info}} // Bank details
{{gift_card_code}} // Gift card code

Action Links

{{label_download_link}} // Label PDF URL
{{label_tracking_link}} // Tracking URL
{{view_request}} // Return portal URL

Updated on: 02/06/2025

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