Refund to Online Bank Transfer

Introduction

The “Refund to Online Bank Transfer” feature allows merchants to offer shoppers the option to receive refunds directly to their bank accounts or other online payment methods. This guide will walk you through the setup process for sellers and the refund request process for shoppers.

Merchant setup

Activating the Feature

Log into Synctrack Return app
Navigate to the Settings > Return/ Exchange flow > Resolution section.
Locate the “Refund to Online Bank Transfer” option and expand the card to set up

Configuring Payment Methods

By default, three payment methods are available: PayPal, Bank Transfer, and Debit Card.
You must enable at least one payment method.
To enable/disable methods
Check/uncheck the boxes next to each payment method.

Shopper processes refund resolution

Choosing refund resolution

In the “Refund Resolution” step, select “Refund to Online Bank Transfer”.
If the merchant has enabled multiple payment methods:
Shopper will see a dropdown list to choose the preferred method.
If the merchant has enabled only one method:
Shopper will only see the option to enter details for that specific method.

Entering Payment Details

Depending on the chosen method, shopper need to provide the following information:

PayPal

PayPal email address

Bank Transfer

Account Type (Checking or Savings)
Account Holder Name
Bank Name
Routing Number
Account Number
Bank Address

Debit Card

Card Number
Expiration Date

Review and Confirm

On the summary page, review all entered information.

Merchant reviews request

Merchant views the resolution on Management tab



Merchant views the payment details of shopper in return request’s details



After approving the request, merchant click to refund and mark as refunded

Updated on: 01/06/2025