Session Recording

The Records feature is the foundation of Blockify Records & Replay, enabling you to capture detailed visitor sessions on your Shopify store. These recordings provide a rich source of data to analyze how customers interact with your site, identify pain points, and optimize the shopping experience.

What Does Blockify Record?

Blockify automatically records a wide range of visitor interactions, including:

• Clicks and Mouse Movements: Track where visitors click and how they move their mouse, revealing which elements attract attention.
• Scrolling Behavior: Understand how far visitors scroll on each page, helping you evaluate content visibility.
• Page Navigation: See the exact path visitors take as they browse your store, including entry and exit pages.
• Session Duration: Measure how long each visitor spends on your site.
• Cart Activity: Monitor when items are added or removed from the cart.
• Checkout Steps: Track visitor progress through the checkout process, including abandoned carts.
• Device and Browser Information: Know what devices and browsers your visitors use to optimize compatibility.

Why Use Session Recording?

Session recordings provide a direct window into your customers’ experiences, allowing you to:

• Identify UX Issues: Spot confusing navigation, broken links, or slow-loading pages that frustrate visitors.
• Understand Customer Behavior: See what products or pages attract the most attention and where visitors hesitate.
• Improve Conversion Rates: Detect where visitors abandon carts or checkout and optimize those steps.
• Enhance Customer Support: Quickly resolve issues by reviewing the exact session during which a problem occurred.
• Validate Marketing Efforts: Confirm the effectiveness of campaigns by tracking visitor engagement.
• Prevent Fraudulent Activities: Monitor suspicious behaviors in real-time or through session reviews to detect and prevent potential fraud, protecting your store and customers.

Updated on: 29/05/2025