Create return request in customer account
Your customers can now initiate returns directly from their account, making the process seamless and self-served.
Go to Shopify Admin
Navigate to Theme > Customize
Select “Checkout & Customer Account”
Choose “Order status”
Add “Synctrack Return” block to either:
Order details
Order summary
Log into their account
Find their order
Click “Request Return”
Select items and reason
Submit request
Merchant Setup Guide
Go to Shopify Admin
Navigate to Theme > Customize
Select “Checkout & Customer Account”
Choose “Order status”
Add “Synctrack Return” block to either:
Order details
Order summary
How It Works for Customers
Log into their account
Find their order
Click “Request Return”
Select items and reason
Submit request
Updated on: 02/06/2025
Thank you!