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Auto-approve & genrate label for return requests

Overview

Synctrack Returns allows you to auto-approve return requests and auto-generate the fastest/cheapest prepaid label to speed up the processing of the return requests. Streamline your approval process, customize rules, increase efficiency, and enjoy improved turnaround time.

Streamlined Approval Process: Experience a automated approval & label generation process that eliminates the need for manual intervention.
Customizable Rules: Tailor the approval conditions and rules to align with your specific business needs and policies.
Increased Efficiency: Say goodbye to manual reviews and save valuable time by minimizing intervention in the approval process.
Improved Turnaround Time: Deliver faster resolutions to your customers, resulting in an enhanced overall experience.

How to Enable the Auto Approve Request feature?

To go to the Automation section in the Synctrack Returns admin settings

Click the “Create new rule” button to create a new Automation rule
Choose the conditions to align with your specific business needs and policies.

How to Enable the Auto-select fastest/ cheapest carrier service?

Note: In order to automatically generate the prepaid label when approving request, Please select "Return method" -> Choose "Ship with prepaid label -> Fill in the information of warehouse, logistics and carrier service option (fastest or cheapest) to activate automating generating prepaid label.

=> Click "Create rule" to Enable the rules.

✨ How it works?

After the order is created, allow about a minute for the system to process label creation.
You can view the updated details in the timeline, along with the service details in the shipment

Your "Auto-approved" return/exchange request will have a unique badge for you to differentiate them from other mannually-approved

The video below will help you understand how to set up and the flow of this feature:

Don’t hesitate to contact our support team via live chat or [email protected] for quick assistance if you have any questions.

Updated on: 19/01/2026

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