FAQs – Omega Instagram Feed

1. How do I connect my Instagram account?

You can connect your Instagram account securely through Meta Business authentication. Once connected, the app will be able to access your Instagram media and import posts into the app library.

2. Can I display different types of Instagram media?

Yes. The app supports multiple media types including:

Photos
Videos
Reels
Multi-media posts (carousel posts)
Collaboration posts (UGC by your customers or influencers)

All supported media can be displayed inside your Instagram feed widgets.

3. Can I display collaboration posts?

Yes. The app allows you to import collaboration posts where your Instagram account is added as a collaborator. These posts can be imported into the media library and published to your storefront widgets just like your own posts.

4. What layouts are available for displaying Instagram feeds?

You can display Instagram feeds using several layout styles:

Modular Grid
Hierarchical Grid
Carousel
Stack Carousel
Highlight
Collage

Each layout is designed to help you present social content in a way that matches your store design.

5. Can I make my Instagram feed shoppable?

Yes. You can tag products directly on Instagram media inside the app. When customers click on a tagged item in the feed on the storefront, they can view or navigate to the related product.

6. Can I customize how the Instagram feed looks on my store? (currently support Shopify stores)

Yes. The app allows you to customize:

Feed layout
Design templates
Widget appearance
Colors using AI preset styles

This helps the Instagram feed blend naturally with your store’s branding.

Yes. You can select and manage posts inside the media library before publishing them to a widget. This allows you to curate the content that appears on your storefront.

8. Does the app support multiple widgets?

Yes. You can create multiple widgets and display them in different areas of your storefront. Each widget can have its own layout, content selection, and design settings.

9. How do I update the Instagram content displayed on my storefront?

You can schedule auto-sync or import new Instagram posts into the app library and then add them to your widgets. This allows you to keep your storefront content fresh with your latest social media updates.

10. Can I track performance of the Instagram feed?

Yes. The app provides built-in analytics that allow you to monitor:

Engagement
Clicks
Interactions with feed content
Top products performance

These insights help you understand how your Instagram feed contributes to customer engagement.

11. Is the Instagram connection secure?

Yes. The app uses Meta Business authentication, which ensures a secure and compliant connection between your Instagram account and the app.

12. What should I do if my Instagram posts are not appearing?

If posts are not appearing, please check the following:

Your Instagram account is still connected
The posts have been imported into the media library
The posts have been deleted in Admin

If the issue continues, contact our support team for assistance.

Updated on: 16/03/2026

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