Articles on: Synctrack - Returns Drive
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Create return request in customer account

Your customers can now initiate returns directly from their account, making the process seamless and self-served.

Merchant Setup Guide

Go to Shopify Admin
Navigate to Theme > Customize



Select “Checkout & Customer Account”



Choose “Order status”



Add “Synctrack Return” block to either:

  • Order details
  • Order summary


How It Works for Customers

  1. Log into their account
  2. Find their order
  3. Click “Request Return”
  4. Select items and reason
  5. Submit request

Updated on: 02/06/2025

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