Handle refund resolution after approving return request

This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.

Approving the Return Request

• Navigate to the pending returns section.
• Review the return request details.
• Approve the return request if appropriate.
• Click button Refund

Refund Resolution Modal

After approving the return request, a modal will appear, presenting options for refund resolution.

Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund

Option A: Refund to Original Payment Method

• This option refunds the amount to the payment method used in the original purchase.
• Synctrack will immediately create a Refund on your Shopify admin.

Option B: Refund to Gift Card

• This option issues the refund amount as a gift card.
• Synctrack will immediately create a gift card on your Shopify admin.

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Option C: Refund to Store Credit

• This option adds the refund amount as store credit to the customer’s account.
• Synctrack will immediately create store credit in the customer’s account on your Shopify admin.

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Option D: Refund to Discount Code

• This option creates a discount code for the refund amount.
• Synctrack will immediately create a discount code for the shopper in Shopify.

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Updated on: 02/06/2025