Handle refund resolution after approving return request

This guide outlines the process for managing refund resolutions in Synctrack after a return request has been approved.

Approving the Return Request

Navigate to the pending returns section.
Review the return request details.
Approve the return request if appropriate.
Click button Refund

Refund Resolution Modal

After approving the return request, a modal will appear, presenting options for refund resolution.
Important: By default, the resolution shown will be the one the shopper chose on the return portal. You will have 4 main options for processing the refund

Option A: Refund to Original Payment Method

This option refunds the amount to the payment method used in the original purchase.
Synctrack will immediately create a Refund on your Shopify admin.

Option B: Refund to Gift Card

This option issues the refund amount as a gift card.
Synctrack will immediately create a gift card on your Shopify admin.
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Option C: Refund to Store Credit

This option adds the refund amount as store credit to the customer’s account.
Synctrack will immediately create store credit in the customer’s account on your Shopify admin.
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Option D: Refund to Discount Code

This option creates a discount code for the refund amount.
Synctrack will immediately create a discount code for the shopper in Shopify.
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Updated on: 02/06/2025