Synctrack’s Keyword and Location Blacklist feature lets you hide or replace specific words, phrases, or geographic locations shown in tracking information. This is especially useful for dropshippers who want to mask fulfillment origins like “China” or “Asia” that may cause customer concern.
You can:

• Replace countries, regions, or cities with your own custom locations
• Replace specific keywords with alternative terms (e.g. “front door” → “home address”)
• Use RegEx to apply flexible rules to multiple word formats

How to enable the blacklist feature

1. Go to Synctrack > Tracking Page
2. Open the Blacklisting tab
3. Toggle to Enable the feature
4. Click Settings to begin configuring

Common use cases

Replacing Locations

You can hide or replace origin countries, regions, or cities in tracking data.

Option 1: Replace with an empty location

This hides the original country or region.
Steps:

1. Select Empty location
2. Choose the country/region you want to hide (e.g. China)
3. The selected location will no longer appear on the tracking page

Option 2: Replace with another location

Swap the origin with a custom location of your choice (e.g. China → Berlin, Germany).
Steps:

1. Select Another city
2. Under Country or region to be replaced, select the countries or regions to mask
3. Under Replace with, select the location you want to display instead. Note: **You can also mask entire regions like “Asia.” Synctrack will automatically apply your replacement to ** all countries and cities in that region. Example: If you replace “China” with “Berlin,” then any Chinese city (e.g. Guangzhou, Shanghai, Chengdu) will be shown as “Berlin” on the tracking page. ****
4. Save changes
   

Search and replace words

Use this to replace specific carrier names, phrases, or codes like “CN”.
Steps:

1. In the Blacklisting section, click Add new line
2. In the Find field, enter the word or phrase to replace (e.g. “YunExpress”, “CN”, “front door”)
3. In the Replace field, enter your preferred word or phrase (e.g. “In Transit”, “Berlin”, “home address”)
4. Click Save

Using Regular Expressions (RegEx)

The basic find/replace tool is case-sensitive and requires an exact match.
If you want to replace all variations of a word (e.g. YunExpress, yunexpress, YUNEXPRESS), use RegEx.
Example:
To replace all versions of “YunExpress” with “International courier”

• Use /yunexpress/i in the Find field
• Enter International courier in the Replace field
  This matches and replaces all capitalization styles.

Updated on: 15/05/2025