Multi-store connection

Introduction

The multi-store connection feature enables Enterprise users to manage multiple Shopify stores through a single interface. Users can easily switch between stores and efficiently manage return/exchange requests.

Prerequisites

Active Enterprise plan subscription
Synctrack Returns & Exchange app installed on all stores
Valid Shopify store URLs

What’s Included

Default Package:
1 Main store
1 Sub store
Note: The sub store can access enterprise capabilities without upgrading to Enterprise
Additional Stores:
$30 per store/month (Users can access enterprise capabilities at the $30/month price point rather than paying $139/month)

Getting Started

Verify your Enterprise subscription
Prepare your store URLs
Contact support to initiate connection
Wait for confirmation
Refresh and start managing your stores

Details of How it works

Step 1: Request Connection

Contact Support
Use the Crisp chat widget in the app
Provide your main store URL
Provide sub-store URL(s)
Support Process
Our team creates a connection task for development team after receiving your request
Processing time: 1 business day
You’ll receive confirmation when complete

Step 2: Access Your Connected Stores

After connection is complete:
Refresh your browser (CTRL + SHIFT + R)
Log in to your account
Using the Store Filter:
Located at the top of your management dashboard
Click to view all connected stores
Select any store to access its data

Pricing

Enterprise plan includes: 1 main store + 1 sub store
Additional stores: $30 per store slot
Contact support to purchase additional slots

Important Notes

Each store’s data remains separate and secure
Changes in one store don’t affect others
Always refresh after initial connection
Maintain active Enterprise subscription

Updated on: 02/06/2025