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Email notification


  1. Gmail SMTP

Please check the app password from your Google Account.

  • Select Gmail SMTP. Please fill in all information into those fields (Note: Password is app password in Google account - not your email password)


Gmail SMTP

Connect successfully


📌 While connecting email, if you get this message "Connect SMTP failed" , you might need to check if you turn on "Access to the app is less secure" or not.


  • Check "Access to the app is less secure"

Go to https://myaccount.google.com/lesssecureapps and sign in with your account. *You will see the box like this screenshot, if not go to set up email here Google administrator account


Turn on "Access to the app is less secure"

Go to https://myaccount.google.com and sign in with your Gmail account

Choose Security in the left menu, make sure to turn on 2-step Verification, then choose App passwords



In "Select app" -> choose "Other (custom name)" -> Input your app's name -> click the "Generate" button.

Then, a popup with your app's password, copy this password



Back to our app's admin, go to the "Email Settings" tab, paste your app's password to the Password field. Then click Connect.


📌 Important note:


If you do not see "Turn on "Access to the app is less secure", or it show like below:


inistrator account has disabled this option on your account.


Please follow the following steps to allow this option:


Sign in using your administrator account (does not end in @gmail.com).

  • From the Admin console Home page, go to Security -> Basic settings -> Less secure apps. To see Security on the dashboard, you might have to click More controls at the bottom.
  • To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit or a configuration group.
  • Select the setting for less secure apps:

Allow users to manage their access to less secure apps

Users can turn on or turn off access to less secure apps.

  • Click Save.


Who is your administrator?


Your administrator is someone associated with your mail account, not Google.


Your administrator might be:

  • The person who gave you your username
  • Someone in your IT department or Help desk (at a company or school)
  • The person who manages your email service or website (in a small business or club)


How to Enable 2-step verification for G Suite for work?


  1. Log into your G Suite Admin Console.
  2. From the dashboard, select Security.
  3. Next, click on Basic Settings.
  4. Scroll down to the Two-Step Verification setting and tick the checkbox to Allow users to turn on 2-step verification.

This will enable the ability of the account user to utilize two-step authentication if they choose. If you want to make it mandatory for your users to use two-step verification when signing in, please choose Enable enforcement

  1. Click on the Save changes button that appears.


Email types

  • Auto-response email: Email sent automatically to customers after submission
  • Admin email: Email sent automatically to admin after submission
  • Approval email: Email sent to customers when you approve their registrations
  • Rejection email: Email sent to customers when you reject their registrations




Congrats!


You've finished setting up the Email notification. You can explore yourself for more customization of your own store.


📌 If you have any further concerns, please contact our CS team through live chat or email: [email protected]

Updated on: 18/03/2026

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