Store Credit

Overview

Store Credit in Synctrack Returns & Exchanges enables merchants to offer refunds as store credit, helping retain revenue while providing customers flexibility for future purchases.

Setup and Configuration

Enable Store Credit in Synctrack

Go to ++Settings > Resolution++
Enable “**Refund to Store Credit**” toggle
Add description text (optional)
Configure bonus credit amount
Set to 0 if no bonus desired
Enter value for additional incentive
Click “Save”

Enable Store Credit in Shopify

Navigate to Settings > Customer accounts
In “**New customer accounts**” section, enable “**Store credit**” toggle
Ensure proper staff permissions:
Store credit permission
Edit store credit permission
 
If you use classic customer accounts, then in your Shopify admin, go to Settings > Customer accounts > URL. Copy the URL that gives customers access to new customers accounts. Provide your customer with the URL, and let them know that they must log in using this link to use their store credit.

Required Shopify Permissions

 Important: Update permissions to:
Write store credit account transactions
Read store credit account transactions
 
If you haven’t update permissions yet, Synctrack will notify to update scrope when issuing store credit for return request

How It Works

In Returns Portal

Shows total refund value including bonus
Customers see store credit as refund option
Displays potential bonus amount


If you enable the refund to store credit and set up the amount, the customer will receive an additional fee based on the subtotal price.

In Synctrack Admin

View Refund to store credit as resolution of return request.
After approving request and issuing store credit sucessfully, Synctrack will display Credit balance which also leads to customer store credit in your Shopify admin

In Shopify Admin

Go to Customers and select a customer in the Shopify admin.
Find and open the Store credit from the list ending with the digits as same as the one generated in Synctrack Returns
In Store Credit Details, you will see
A timeline with all the changelogs from when a Store credit is added.
A note on the right-hand side explaining the issuer of the Store credit (Synctrack Returns).
Credit and Balance of total credit for this customer.
 

Customer experience

When a customer has store credit available to them, and they’re logged into their new customer account your store, the value of their store credit displays at checkout in the Store credit section. The customer can select Apply store credit to use their store credit as a payment method
A customer can view their store credit balance in their account details when they’re logged into their customer account > go to Profile > Scroll down to Payment method section
Synctrack automatically emails customers when store credit is issued for their returns using the “Store Credit request refunded” template.
To use it, you need to enable this email template in Synctrack

Updated on: 02/06/2025