Trustify Google Reviews FAQs

1. How do I remove the "Powered by Trustify" brandmark/watermark from my store?

Our support team can generally remove it for you directly. It is typically a feature available on paid plans

2. Why are my Google reviews not updating or syncing automatically on my website?

The app does not support real-time syncing of Google reviews. Instead, the paid version of the app automatically synchronizes reviews once per day. Additionally, you can manually trigger a review sync whenever you need to update them immediately.

3. Is a Google Map location required to use the app?

Yes, our app is designed to pull reviews directly from your Google Map location. If your business doesn't have a physical location associated with Google reviews, the app cannot retrieve them this way. In such cases, you might consider using our other app, Trustify: Testimonial Reviews https://apps.shopify.com/trustify which allows you to import reviews via a CSV file to add them to your product pages and build trust.

4. Can customers write new reviews directly through the app on my website?

No, the primary function of this app is to display existing Google reviews from your Google business profile on your Shopify store. The ""Write a review"" link or similar calls to action within the app will typically direct customers to your Google business page to leave a review there, rather than collecting reviews directly on your website. We have a new feature that allows buyers to rate the store directly on the Thank You page and the Order Status page. You can give it a try

5. How do I manually sync more reviews?

You can often trigger a sync by clicking a designated button within the app interface. Follow this guide: https://prnt.sc/CxC029z2A8l7

6. What are the limitations of the free plan?

On the free plan, you can typically display only up to 5 reviews on your store.The app will retrieve the 5 most recent reviews, ordered from newest to oldest, using the default "Most relevant" filter (as shown in the provided screenshots https://prnt.sc/8JS4soblNSNc , https://prnt.sc/r5QUf2ta3_kM ). Additionally, advanced customization options, such as filtering reviews (e.g., to show only those with photos), hiding certain display sections (like a "Write a review" box outside the footer), or changing background colors, are generally not available on the free plan and require an upgrade. Editing the wording in reviews is also a paid feature

7. Can I display more than 5 reviews on my store?

Yes, to display more than 5 reviews, you need to upgrade to a paid plan. For example, the Basic plan typically allows you to import and display up to 100 reviews per location

8. Does the app support displaying reviews in multiple languages on the free plan?

The app will display reviews in their original language as pulled from Google. However, features for translating reviews into other languages (e.g., French or Spanish) are usually reserved for higher-tier plans, such as the Enterprise plan

Customers can also sync reviews from specific countries. This means fetching reviews only from selected countries in their respective languages (as seen in the screenshot https://prnt.sc/MatHd62zrezV ). This option is different from the translate reviews feature, which translates all existing reviews on the site into another language. The app also currently offers the translate reviews feature in the paid version."

9. What are the terms of the free trial?

We offer a 7-day free trial by default. After this trial period, you will typically be charged $1. You have the option to downgrade your plan at any time during these 7 days, and you will not be charged at all

10. Why is the review widget not visible or showing up on my store?

This can occur due to several reasons:

• Make sure the app is embed
• Theme Conflicts/Compatibility: There might be conflicts within your Shopify theme that prevent the app from displaying correctly.
• Liquid Code Support: Some older themes (e.g., Theme 1.0) may not natively support liquid code for app blocks, requiring manual installation by our support team.
• Incorrect App Block Addition: Users sometimes have difficulty adding the app block correctly to their theme settings. Our support team can often guide you through this process or perform it manually if granted access.
• Accidental Removal: In some cases, the app block or code might have been accidentally removed from your theme by another user or a previous modification"

11. Why is there a double review collector appearing on my pages?

A "double review collector" might appear on pages other than the homepage. Our support team can assist you in removing the extra collector that is outside the footer

12. How do I center social logos or adjust other widget positions?

Adjusting the positioning of elements like social logos or the review banner often requires our support team to access your theme directly to make CSS adjustments.

13. I see a ""white space error"" or visual glitches (e.g., arrows covered by text).

These issues often require the intervention of our development team, who may need theme access to identify and fix the underlying conflict

14. Why are review timestamps incorrect (e.g., "30 minutes ago" for an old review)? A

While the app syncs the review content, minor display inconsistencies like randomized or incorrect timestamps can occur. Customizing the display of timestamps might be a feature available on paid plans, as general customization is often limited on the free tier

15. How can I change the background color of the reviews?

Customizing the visual appearance of the review widget, such as changing background colors, is typically a feature that requires an upgrade to a paid plan. Our support team can often help implement these changes once you've upgraded.

16. There is no "save" button after I make changes in the widget section options. How do I save them?

To apply your desired layout and changes, you typically need to click "add to theme" after selecting your layout. This action commits the changes to your store's theme. If this doesn't resolve the issue, please contact support.

17. Can I prevent customer photos from being published with reviews?

If you want to hide photo reviews, you can do so in the app's settings in the paid version. Screenshot: https://prnt.sc/vIzn9G_c8ktz

18. How can I organize reviews to show the newest ones first?

The setting to synchronize the newest reviews first must be configured when adding your Google Business Profile (as shown in the screenshot https://prnt.sc/nRAyNcaxnL02 ). The free version defaults to syncing reviews based on "Most Relevant" order. However, in the paid version, you can customize the synchronization to prioritize newest reviews.

19. Can I remove full names from imported reviews for data protection?

You can edit this. To enable this editing feature, you'll need to upgrade to the paid version.

20. Can I import reviews from platforms other than Google, like Yelp or Facebook?

This specific app is designed solely for Google reviews. If you wish to import reviews from other platforms, such as Facebook, you would need to use a separate dedicated app, such as Trustify reviews

21. Why does support request access to my Shopify theme?

Request access to your Shopify theme to troubleshoot and resolve various display, integration, or customization issues. This allows them to inspect your theme's code directly, apply necessary fixes, or manually install the app if your theme doesn't support automatic block addition. You will typically be asked for a 4-digit collaborator code from your Shopify Users setting

22. Can I display reviews on the checkout page of my Shopify store?

We have a new feature that allows buyers to rate the store directly on the Thank You page and the Order Status page, you can give it a try.

23. Can I display reviews from multiple business locations?

Yes, displaying reviews from multiple business locations is a feature available within the app, but currently, it is only supported on the Shopify platform, not on other platforms like Wix. The Multi-Google Business profile feature is available in the paid version. A Google Business profile includes both Google Maps location and Google Shopping channel. The app supports syncing reviews from both of these sources, not just Google Maps.

24. Does the app affect my website's loading speed?

Our development team has made updates to the HTML based on such suggestions to help improve site performance

25. I tried to give myself a review, but it didn't go to the review page.

The app is designed to display existing reviews from your Google business profile, not to facilitate writing new reviews directly through your website. The "write a review" functionality usually redirects to your Google business page, where reviews are collected and then synced by the app.

26. Troubleshooting information

• What customer needs to provide: screenshot/video (required), time of issue, what was done right before (e.g., setting change, click action), and the page URL or the Google location name where the issue occurred.
• Grant store permissions: Theme + Edit code to [email protected] email.

Updated on: 13/08/2025