Articles on: Synctrack - Returns & Exchanges
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Refund to Store credit


Overview


Refund to Store Credit allow merchants to offer refunds as store credit, helping retain revenue while providing customers with flexibility for future purchases.


How to enable Refund to Store Credit Resolution?

Step 1: Go to Settings > Resolution


  1. Enable “Refund to Store Credit” toggle
  2. Add description text (optional)



Step 2: Set up settings for Store Credit (Optional)


  1. Set Bonus Credit for Store credit to give an incentives to encourage customer to refund to store credit rather than original refund.
  2. Set Expiration Date for Store credit to encouage shoppers use store credit as soon as possible.
  3. Enable notification of store credit to notify shoppers about store credit refunded.


Step 3: Save changes > Preview on Return Page



Additional Requirement


In order to allow your customer to use refunded store credit for future purchasing, merchant must enable the Store Credit in Shopfiy first


  1. Navigate to Settings > Customer accounts
  2. In “New customer accounts” section, enable “Store credit” toggle
  3. Ensure proper staff permissions:
    • Store credit permission
    • Edit store credit permission

 

If you use classic customer accounts, then in your Shopify admin, go to Settings > Customer accounts > URL. Copy the URL that gives customers access to new customers accounts. Provide your customer with the URL, and let them know that they must log in using this link to use their store credit.


Enable Store Credit in Shopify


Required Shopify Permissions


 Important: Update permissions to:

  • Write store credit account transactions
  • Read store credit account transactions


Required Shopify Permissions


 

If you haven’t update permissions yet, Synctrack will notify to update scrope when issuing store credit for return request


How It Works?

In Returns Portal

  • Shows total refund value including bonus
  • Customers see store credit as refund option
  • Displays potential bonus amount



In Synctrack Admin


  • View Refund to store credit as resolution of return request.
  • After approving request and issuing store credit sucessfully, Synctrack will display Credit balance which also leads to customer store credit in your Shopify admin



 

In Shopify Admin


After refunded sucessfully, the store credit will be added directly to shopper Store Credit Account.


  1. Go to Customers and select a customer in the Shopify admin.
  2. Find and open the Store credit from the list ending with the digits as same as the one generated in Synctrack Returns
  3. In Store Credit Details, you will see
  • A timeline with all the changelogs from when a Store credit is added.
  • A note on the right-hand side explaining the issuer of the Store credit (Synctrack Returns).
  • Credit and Balance of total credit for this customer.


Customer experience


After refunded sucessfully, your customer will automatically receive the store credit information through Synctrack notification. Learn more how notifications work





 

View all store credit on Shopify


To view all store credits from all customers in your Shopify store, you can check the store credit analytics. Store credit transactions are displayed as a payment provider in the following reports:

You can access these reports from your Shopify admin to get a comprehensive view of all store credits used by customers


Who can use the Feature?


Available on Profesional plan

Updated on: 22/01/2026

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