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Configure Return Shipping Method

Overview

With Synctrack Returns & Exchanges, shoppers can decide how they wish to handle the returned items. There are 4 main shipping methods for merchant to allow your customer to select:

Ship with pre-paid label
Ship with any carrier
No shipment required
Return to store location

When setting up, you have to enable at least one method. While submitting a return request, shoppers will be asked to choose a shipping method.

Set who pays for the pre-paid label

Who pays for the pre-paid return label is now set with rules in Settings > Fees > Return shipping label fee. You can charge the shopper all, part or none of the label cost, and change it per return — for example, cover the label when an item arrives damaged and charge it when the shopper changes their mind.
When "Ship with pre-paid label" is turned on, its card shows:

A Merchant or customer pays badge, since who pays depends on your label fee rules.
A Label fee row with the Set fee rules → button, which opens the Fees page.
A Courier row with the Connect courier → button, shown until you connect a logistics courier to auto-generate return labels after approval.

Learn how to set up Return shipping label fee in Configure Fee for Return request.

How to set up Shipping methods?

Step 1: Step 1: Go to Settings > Shipping & Delivery > Return shipping method

Step 2: Enable preferred methods > Add detail to your chosen methods

Display title: the method name shown on the Return Portal. Editing it here writes to your primary language translation and stays in sync with the Translation page.
Display description: The description will be shown on Return Portal to explain the shipping method.
Instruction: The instruction will be shown on Return Portal, Email notification to instruct shoppers how to ship the return items back to the return address.

Important Tips: Providing clear and detailed instructions helps shoppers better understand the information when they receive it.

Step 3: Save your changes > Review

Please note that if you enable Return notification, the content of the “shipping instruction” you added will be displayed in the “Return request approve” email in place of the "Shipping instruction" variable.

Your customer can review the shipping instruction again on Review return request page.

How to differentiate the return methods?

Ship with a return label provided by the merchant

Enable a Logistics to provide and create prepaid label for shoppers. Learn more how you can integrate Logistics.

Your customer will receive the** "Label dowload link"** or "QR code (only supported for USPS)" through Email Notification and Return Portal

When genrating a prepaid label, you can set automated manner or mannualy uploading label in Synctrack admin. Learn more detail in here to know how to create and print label.

Ship with any carrier by customer own

Your customer will receive a notification for guiding shipping items back and they need to upload the label and tracking details on the Return portal

When customer upload the label information successfully, an internal notification will be sent to the merchant to be notified about tracking label status.

No shipment required

The customers don't have to ship the returned items back to the store or return address.

Return to store location

The customer will return the item to a physical store location by themselves. When choosing this one, they need to select one prefered warehouse they will send back.
Learn more how to set up warehouse.

Who can use this feature?

Available on Starter Plan

Updated on: 23/09/2026

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