A complete guide: Multi-store connection
Overview
The multi-store connection feature enables Enterprise users to manage multiple Shopify stores through a single interface. Users can easily switch between stores and efficiently manage return/exchange requests.
Requirement
- Active Enterprise plan subscription
- Synctrack Returns & Exchange app installed on all stores
- Valid Shopify store URLs
What’s Included
- Default Package:
- 1 Main store
- 1 Sub store
- Note: The sub store can access enterprise capabilities without upgrading to Enterprise
- Additional Stores:
- $149.00 per store/month (Users can access enterprise capabilities at the $149/month price point rather than paying a full pricing of Enterprise plan for another store)
Details of How it works
Step 1: Request Connection
- Contact Support
- Use the Crisp chat widget in the app
- Provide your main store URL
- Provide sub-store URL(s)
- Support Process
- Our team creates a connection task for development team after receiving your request
- Processing time: 1 business day
- You’ll receive confirmation when complete
Step 2: Access Your Connected Stores
- After connection is complete:
- Refresh your browser (CTRL + SHIFT + R)
- Log in to your account
- Using the Store Filter:
- Located at the top of your management dashboard
- Click to view all connected stores
- Select any store to access its data
Who can use the feature?
Available on Enterprise plan
Updated on: 27/01/2026
Thank you!