📊 Analytics
By leveraging analytics, merchants can make data-driven decisions, optimize their shipping processes, and enhance customer satisfaction
There are 5 types of Analytics reports:
Shipment report
Courier report
Tracking page report
Review dashboard
NPS report
You can customize your data by click on "Last 30 days" button on the upper right and create custom date ranges effortlessly.
In this section, you will get insights of:
Total shipment per period
The number of shipments based on its status
The number of delivered/undelivered shipments based on the duration of transit time
The top 3 destinations most of the shipments were delivered to
In this section, you will get insights of the Top 3 couriers that
Are used the most based on the total shipments they have shipped
Are fastest based on the average shipping time they have used
Are most effective regarding the highest percentage of delivered shipments they have shipped
From these, the merchant could evaluate the couriers they are using and decide to continue using their top 3(s) or change their delivery partners.
Tracking page analytics may include data on the number of visitors to the tracking page, the percentage of completed deliveries, average delivery times, popular search queries, customer feedback, and other relevant metrics
To view this data, you will need to connect to Google analytics by Click on the "integrate with Google analytics" button => Input your Google Analytics ID => Save.
If you enable the feature Reviews, you can view reports for this part includes:
Star-rating chart
Total review overtime
Additional comment overtime
On the order tracking page, you could customize this question to gather feedback specifically related to the shopping experience. You will have these data only if you enable the review feature on the tracking page.
0.5 to 3.5 stars: These responses fall into the "Detractors" category.
3.5 to 4.5 stars: Scores within this range categorize customers as "Passive."
Above 4.5 stars: Scores above this threshold indicate "Promoters."
NPS = % Promoters - % Detractors
The goal is to have a positive NPS, as it suggests more satisfied customers than dissatisfied ones. Continuous monitoring of NPS can help businesses identify areas for improvement and track customer satisfaction over time.
There are 5 types of Analytics reports:
Shipment report
Courier report
Tracking page report
Review dashboard
NPS report
You can customize your data by click on "Last 30 days" button on the upper right and create custom date ranges effortlessly.
Shipment report
In this section, you will get insights of:
Total shipment per period
The number of shipments based on its status
The number of delivered/undelivered shipments based on the duration of transit time
The top 3 destinations most of the shipments were delivered to
Courier report
In this section, you will get insights of the Top 3 couriers that
Are used the most based on the total shipments they have shipped
Are fastest based on the average shipping time they have used
Are most effective regarding the highest percentage of delivered shipments they have shipped
From these, the merchant could evaluate the couriers they are using and decide to continue using their top 3(s) or change their delivery partners.
Tracking page report
Tracking page analytics may include data on the number of visitors to the tracking page, the percentage of completed deliveries, average delivery times, popular search queries, customer feedback, and other relevant metrics
To view this data, you will need to connect to Google analytics by Click on the "integrate with Google analytics" button => Input your Google Analytics ID => Save.
Customer reviews
If you enable the feature Reviews, you can view reports for this part includes:
Star-rating chart
Total review overtime
Additional comment overtime
NPS report
On the order tracking page, you could customize this question to gather feedback specifically related to the shopping experience. You will have these data only if you enable the review feature on the tracking page.
0.5 to 3.5 stars: These responses fall into the "Detractors" category.
3.5 to 4.5 stars: Scores within this range categorize customers as "Passive."
Above 4.5 stars: Scores above this threshold indicate "Promoters."
NPS = % Promoters - % Detractors
The goal is to have a positive NPS, as it suggests more satisfied customers than dissatisfied ones. Continuous monitoring of NPS can help businesses identify areas for improvement and track customer satisfaction over time.
Updated on: 04/12/2024
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