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Order Tracking - FAQs

• How to integrate with AVADA to send notifications?

  Integration with AVADA Learn how to integrate AVADA with your Omega - Order tracking account Before you start Integration with AVADA will allow you to trigger **Custom events **from Omega and you will be able to send communication to your customers using Personalization feature in AVADA. Specifically, with AVADA integration, you can: Synchronize contacts to AVADA App from Omega - Order tracking for all incoming new orders Custom events are triggered in AVADA for each Omega - OrderSome readers

• How to add a tracking number to a Shopify order?

  Please follow the steps in the video below to add the tracking number to your order on Shopify:Some readers

• How long does it take for order tracking to get updated

  For new orders synced to our app, they will get updated immediately with the latest status. For the old orders which are already synced to our system, tracking details will be updated every 5 hoursFew readers

• Order Tracking - Delivery Statuses

  Omega - Order tracking API services use 9 key statuses to auto-tag various delivery checkpoints when getting tracking information from the carrier. Learn the meaning of delivery statuses in Omega - Order tracking. Omega - Order tracking automatically tags status to each checkpoint when getting tracking information from the carrier. Premium users can choose to send out email notifications or SMS notifications when a specific status happens. Information Received: CarrieFew readers

• Why does it show NO INFO on tracking page?

  Please check if the courier of that order is in our supported list or not. The app only can track delivery shipments from supported carriers. Order Tracking by Omega currently supports over 180 carriers across the world. Check out our list here: https://www.trackordernow.com/ Please check if the order information on Shopify is correct. The app calls data from Shopify so please make sure the information on Shopify is accurate. Sometimes, your fulfillment partners might return dataFew readers

• How to integrate Pagefly with Omega-Order Tracking?

  In this article, you’ll learn about the Omega ‑ Email & Order tracking elements and how to use it. In order to use this element, the Omega ‑ Email & Order tracking app has to be installed on your Shopify store. Install Omega ‑ Email & Order tracking Install PageFly The Omega ‑ Email & Order tracFew readers

• Why your customers cannot track their order on your tracking page?

  Check out 5 common reasons why your customers cannot track their order on your embedded tracking page and what you should do to resolve it on your end. Many shoppers and merchants, when they see this, conclude that the tracking page doesn't work, but this is not the case. The first primary condition to track a parcel shipping status is that orders must be fulfilled. None of the tracking systems can track status if an order is unfulfilled and without a tracking numberSome readers

Order Tracking - Function

• How to add the tracking page to your store page

  To see how to add the tracking page to your store navigation menu, please check the instructions: The tracking page on your store will look like this: Step 1: Go to your Shopify admin → Online Store → Navigation Step 2: Select Main menu section (recommended option) to add your tracking page to Step 3: Click Add menu itVery popular

• How does the app work?

  The app will receive data from Shopify. Once the order is created it will be updated to our system but under order with no tracking number. After it's marked as fulfilled and has a tracking number provided by a courier (fulfillment partner), it will be synced to our system accordingly and it can be tracked on the tracking page with detailed information. Normally our customers use fulfillment service from a partner/app to automatically fulfill orders and update shipment status for them to ShopifSome readers

• Order Tracking - Price Plans

  Under the Dashboard tab, click on the Active plan: STARTER button you can view the pricing table with detailed information underneath. Just click the Choose plan button for which plan you want to upgrade/downgrade. ** The tiers differentiate from price plans:** The number of shipments tracked per month The priority of support users receive The privilege to access new features in the future There are 2 options for you to pay: *** Pay monthly** ![](https://storage.crispFew readers

• Why is it showing Over Quota?

  Over quota means the number of shipments tracked per month is beyond your current plan limitation. Please kindly consider upgrading to a higher plan to avoid this issue.Few readers

Order Tracking - Settings

• How to customize Tracking page

  You can customize the tracking page by using 6 sections in the Tracking Page tab: Appearance Customize Theme Basic theme Theme Advanced UPLOAD ASSET Tracking Form: You can allow customers to track their orders withSome readers

• Can I hide unwanted words/destination or Chinese words?

  With this feature, you can hide or replace unwanted words/locations with your custom message on the tracking page. Go to App admin => Tracking page => Keyword blacklistingFew readers

• Omega ‑ Order Tracking Notifications

  Notify orders status to yourself to keep track and proactively provide customer support when needed via various channels (i.e. email, SMS, Zapier, Slack, and Telegram). Click "Add new channel" and select Channel you want to connect with amongst Email, SMS via Twilio, Telegram [How to connect an Email account](https://help.omegatheme.com/en/article/how-to-connect-email-account-lFew readers

• How to sync old orders

  If you want to process your previous orders, please Go to dashboard => Click to Get old orders . You only can process the old orders in the last 60 days at maximumFew readers

• How to change images on tracking page?

  Go to the app => Tracking Page tab => Appearance => Select "Theme Advanced" => Click to asset image you wanna change => Upload new image => Save You can add a link URL for each image in Destination URL section (as image) Note that there are **3 images on trFew readers

• How to hide the courier company on Tracking information on tracking page?

  In General Display => Show Content => you can uncheck Tracking CompanyFew readers

• How to add/remove/edit status on the progress bar?

  You can custom one more status displayed between Ordered and Information Received Click "Enable custom status => Custom name of status => Set the status active after (days) => Select icon Unfortunately you cannot edit status except the custom status. By default there are 5 default status Ordered =>Few readers

• How to use theme 2.0 by adding a script tag? - Order Tracking App

  If you are using the app in Theme 2.0, we will show you how to add script tag into your theme. You can follow these steps below: Step 1: In Tab Setting in the app, Please click Get your code Scripts tag Step 2: You need go to Setting in Shopify => Check out **Step 3: Paste Scripts code => ClickFew readers

• How can I translate the tracking page?

  You can edit all words on the tracking page in the Translation in **Tracking page ** However, please note that we cannot translate Shipment History as the info is returned from your courier so we only can make sure to displaFew readers

• How to send a mail test to my mail box?

  You can receive a test email by clicking Welcome => Notify your customers => Make some adjustments => Save (an email will be sent to your store email registered with Shopify)Few readers

• How to set up an email campaign?

  The feature Notification of Order tracking is now updated. There are 3 highlights for this update that you may not want to miss. Highlight 1: Connect with your Google account with only 1 click We support you to skip email configuration which is quite complex before, and now you only need to choose your Google email address and connect it with the app. Highlight 2: We provide many email templates for you to freely use for all of order statuses Highlight 3: We provide 2 triggers which are **Few readers

• How to connect email account?

  To make the email sending/ receiving function work, you need to configure the email. Step 1: Connect Email Account Fill out your email information such as email address and email password => Click "Next" to connect with the app. ![](https://storage.crisp.chat/users/helpdVery popular

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Order Tracking - Features

• Order Tracking - How to connect Twilio

  Click "Twilio" in Connect Account section in the app You can fin them in the Dashboard section of your Twilio Account ![](https://storage.crisp.chat/users/helpdesk/website/8383e5404a3Some readers

• Order Tracking - How to connect Telegram

  Step 1: Connect Telegram Click "Telegram" in Connect Account section in the app You need to insert your Telegram user ID to the above section => Click "Connect" Go to your Telegram account => Search "@OmegaTracking_bot" ![](https://stoFew readers

• Order Tracking - How to connect Zapier

  Click "Zapier" in Connect Account section in the app Below covers how you can set up a Zapier integration with one of your Workflow by using the Zapier integration. You must first sign in to your Zapier account... STEP 1: CREATE A NEW ZAP Under "Choose a Trigger App" select "Webhooks by Zapier". ![](https:Few readers

• Can I add a test shipment to check the tracking page?

  In order to add shipment to test tracking, you can create a fake order with a fake tracking number and track it on your branded tracking page. On Shopify: Go to Orders tab on Shopify Store admin => Select order without shipment => Mark as fulfilled => Add tracking => Insert Tracking Number => Select Other at Shipping carrier” section ![](https://storage.crisp.chat/users/helpdesk/Few readers

• [Order Tracking] Order Lookup Widget

  It’s the Tracking form that can be placed in any place in a page (not necessarily the tracking page) and allow the visitors to track their shipments right away. Step 1: Select Order Lookup Widget Step 2: Configure the appearance and behaviours of the Widget. See and interact with Clickable preview for the result ![](https://storage.crisp.chFew readers

• How to enable SMS?

  The SMS Settings interface has 3 different sections on the dashboard:. On the "Order Status" page, you can click on “To customer” or “To yourself” to view or update all the status On the “SMS Credit” page, you can add funds, manage and optimize your SMS credit by clear balance report On the “SMS History”, youFew readers