Features
Welcome to Synctrack Order Tracking
Synctrack is your all-in-one order tracking solution — built to simplify order management, reduce support workload, and improve customer satisfaction. With real-time updates, smart automations, and actionable insights, you’ll always stay one step ahead. This guide will walk you through how order tracking works and how Synctrack helps different teams stay efficient and informed. How order tracking works Here’s a quick look at how Synctrack fits into the order journey: Order is placed –PopularHow to set up and customize Tracking Page
Synctrack allows you to create a branded Order Tracking Page where your customers can check the delivery status of their orders in real time. This page can be embedded directly into your store and customized to match your brand. What is the Tracking Page? The Tracking Page is a dedicated page on your store that lets customers: Enter their order number and email or tracking number View real-time delivery status and carrier updates See shipping history and estimated deliverSome readersHow to show Estimated Delivery Dates on the Tracking Page
With Synctrack, you can display Estimated Delivery Dates (EDD) on your order tracking page to set clear customer expectations and reduce support inquiries. This feature helps build trust and improves the post-purchase experience by giving buyers a better sense of when their order will arrive. What is an Estimated Delivery Date (EDD)? The Estimated Delivery Date is the expected date (or date range) when the order is likely to be delivered. It is shown alongside real-time tracking updatSome readersHow to enable Product Upsell on the Tracking Page
With Synctrack, you can turn your order tracking page into a revenue-generating channel by promoting products directly to customers while they check their shipment status. This feature helps you increase average order value and encourage repeat purchases — all with zero extra effort. What is product upsell? Product upsell allows you to display selected products on your tracking page so that cuSome readersHow to use Analytics in Synctrack?
Synctrack’s Analytics feature gives you a clear, data-driven view of your shipping performance. From delivery rates to failed attempts and exceptions, you can easily track what’s working and where improvements are needed — all in one dashboard. By leveraging analytics, merchants can make data-driven decisions, optimize their shipping processes, and enhance customer satisfaction There are 3 types of Analytics reports: Shipment report Courier report Tracking page report You can customiSome readersHow Courier Mapping works?
Courier mapping helps Synctrack correctly identify and connect your store’s shipping methods with the right carriers, so tracking updates are accurate and delivered in real time. What is courier mapping? Courier mapping is the process of linking your Shopify shipping methods to the actual carrier names recognized by Synctrack (e.g. "J&T Express", "UPS", "DHL"). This step is important because: It ensures tracking numbers are matched with the correct carriers It improves tracking acSome readersUnderstanding shipment delivery statuses
Delivery statuses help you and your customers stay informed about where an order is during its shipping journey. Synctrack automatically tracks each shipment and updates its status in real time based on information from the shipping carrier. Common delivery statuses Here’s what each delivery status means in Synctrack:Some readersHow to use the Blacklist for Locations and Keywords on the Tracking Page
Synctrack’s Keyword and Location Blacklist feature lets you hide or replace specific words, phrases, or geographic locations shown in tracking information. This is especially useful for dropshippers who want to mask fulfillment origins like “China” or “Asia” that may cause customer concern. You can: Replace countries, regions, or cities with your own custom locations Replace specific keywords with alternative terms (e.g. “front door” → “home address”) Use RegEx to apply fleSome readersHow to manage shipments in Synctrack?
The shipment management board provides store owners with a comprehensive overview of all their shipments in one centralized location, allowing for efficient and organized order management. With this feature, merchants can easily track, monitor, and manage their shipments, ensuring timely deliveries and improved customer satisfaction How it works? Click on Shipments from the left navigation sidebar. The Shipment Board provides a clean, at-a-glance overview of all your orders. You can quicklySome readersHow to set up Shipping Notifications?
With Synctrack, you can automatically notify customers about their order status through email or SMS. These shipping notifications help reduce support requests and improve customer satisfaction by keeping buyers informed every step of the way. What are shipping notifications? Shipping notifications are automated messages sent to your customers when their order status changes — for example, when an order is shipped, out for delivery, delivered, delayed, or fails to deliver. These updatSome readersHow to sync delivery status to Shopify Order?
Synctrack allows you to sync shipping status updates directly to your Shopify Order page. This helps keep your order timeline aligned with the shipment journey and enables other apps (such as email marketing or support tools) to take action based on order status. Why this is useful: Keeps the Shopify order history accurate and up to date Reduces manual updates Enables better integration with tools like Klaviyo, Gorgias, and more What this feature does Pushes real-time shippiFew readers
FAQs
How to send test email notification?
To see how the email turns out in the mailbox, send a test email to yourself. Notifications Edit template Click "send test email" in the upper left corner to send the test email.Some readersHow to resync/update tracking
Enable merchants and shoppers to proactively update the latest status of their orders by clicking on a button within the app or on the tracking page. By adding a "Resync" button in multiple locations, merchants and shoppers will be able to manually update the order tracking information and ensure that the latest status is displayed accurately. This feature can help resolve confusion when the actual order status does not match the information displayed on the app or website, and provide a more rSome readersHow to add tracking page to my website?
Here's a step-by-step guide on how to add a tracking page to your Shopify store using Omega: Go to Settings Tracking Link Set-up Copy the URL or code provided by Omega for your tracking page. In your Shopify store's admin dashboard, navigate to "Online Store" "Pages" or "Navigation" (depending on your theme). (https://storage.crisp.chat/users/helpdesk/website/8383e5404a31c000/iSome readersHow to hide the courier company on Tracking information on tracking page
In General Display =Show Content =you can uncheck Tracking CompanySome readers
Plan & Billing
What happens when you go over your Order Quota?
Each Synctrack plan comes with a monthly or annual limit on the number of orders it can track. If your store exceeds this quota, Synctrack will continue tracking your orders without interruption, and additional charges may apply based on your usage. What is an order quota? Your monthly order quota is the number of orders included in your current subscription plan. You can check your quota and current usage at any time in the Plans section of the app. What happens if you exceed yoSome readersHow to Upgrade or Downgrade your plan?
You can upgrade or downgrade your Synctrack subscription plan at any time directly through the Shopify Admin. Changes take effect immediately, and your billing is automatically adjusted by Shopify. How to change your Synctrack plan Follow these steps to switch plans: Go to your Shopify Admin Click Apps Open Synctrack Order Tracking In the top menu, select Plans Choose the plan you want to upgrade or downgrade to Click Approve subscription Your newSome readers