Order Tracking - FAQs
How to integrate with AVADA to send notifications?
Integration with AVADA Learn how to integrate AVADA with your Omega - Order tracking account Before you start Integration with AVADA will allow you to trigger Custom events from Omega and you will be able to send communication to your customers using Personalization feature in AVADA. Specifically, with AVADA integration, you can: Synchronize contacts to AVADA App from Omega - Order tracking for all incoming new orders Custom events are triggered in AVADA for each Omega - OrderSome readersHow to add a tracking number to a Shopify order?
Please follow the steps in the video below to add the tracking number to your order on Shopify:Few readersWhy does it show NO INFO on tracking page?
Please check if the courier of that order is in our supported list or not. The app only can track delivery shipments from supported carriers. Order Tracking by Omega currently supports over 180 carriers across the world. Check out our list here: https://www.trackordernow.com/ Please check if the order information on Shopify is correct. The app calls data from Shopify so please make sure the information on Shopify is accurate. Sometimes, your fulfillment partners might return dataFew readersWhy your customers cannot track their order on your tracking page?
Check out 5 common reasons why your customers cannot track their order on your embedded tracking page and what you should do to resolve it on your end. Many shoppers and merchants, when they see this, conclude that the tracking page doesn't work, but this is not the case. The first primary condition to track a parcel shipping status is that orders must be fulfilled. None of the tracking systems can track status if an order is unfulfilled and without a tracking numberSome readers
Order Tracking - Function
How to add the tracking page to your store page
To see how to add the tracking page to your store navigation menu, please check the instructions: The tracking page on your store will look like this: Step 1: Go to your Shopify admin → Online Store → Navigation Step 2: Select Main menu section (recommended option) to add your tracking page to Step 3: Click Add menu itPopularHow does the app work?
The app will receive data from Shopify. Once the order is created it will be updated to our system but under order with no tracking number. After it's marked as fulfilled and has a tracking number provided by a courier (fulfillment partner), it will be synced to our system accordingly and it can be tracked on the tracking page with detailed information. Normally our customers use fulfillment service from a partner/app to automatically fulfill orders and update shipment status for them to ShopifFew readersWhy is it showing Over Quota?
Over quota means the number of shipments tracked per month is beyond your current plan limitation. Please kindly consider upgrading to a higher plan to avoid this issue.Few readers
Order Tracking - Settings
How to customize Tracking page
You can customize the tracking page by using 6 sections in the Tracking Page tab: Appearance Customize Theme Basic theme Theme Advanced UPLOAD ASSET Tracking Form: You can allow customers to track their orders withFew readersCan I hide unwanted words/destination or Chinese words?
With this feature, you can hide or replace unwanted words/locations with your custom message on the tracking page. Go to App admin =Tracking page =Keyword blacklistingFew readersHow to sync old orders
If you want to process your previous orders, please Go to dashboard =Click to Get old orders . You only can process the old orders in the last 60 days at maximumFew readersHow to change images on tracking page?
Go to the app =Tracking Page tab =Appearance =Select "Theme Advanced" =Click to asset image you wanna change =Upload new image =Save You can add a link URL for each image in Destination URL section (as image) Note that there are 3 images on trFew readersHow to hide the courier company on Tracking information on tracking page?
In General Display =Show Content =you can uncheck Tracking CompanyFew readersHow to add/remove/edit status on the progress bar?
You can custom one more status displayed between Ordered and Information Received Click "Enable custom status =Custom name of status =Set the status active after (days) =Select icon Unfortunately you cannot edit status except the custom status. By default there are 5 default status Ordered =>Few readersHow can I translate the tracking page?
You can edit all words on the tracking page in the Translation in Tracking page However, please note that we cannot translate Shipment History as the info is returned from your courier so we only can make sure to displaFew readersHow to send a mail test to my mail box?
You can receive a test email by clicking Welcome =Notify your customers =Make some adjustments =Save (an email will be sent to your store email registered with Shopify)Few readersHow to set up an email campaign?
The feature Notification of Order tracking is now updated. There are 3 highlights for this update that you may not want to miss. Highlight 1: Connect with your Google account with only 1 click We support you to skip email configuration which is quite complex before, and now you only need to choose your Google email address and connect it with the app. Highlight 2: We provide many email templates for you to freely use for all of order statuses Highlight 3: We provide 2 triggers which areFew readersHow to connect email account?
To make the email sending/ receiving function work, you need to configure the email. Step 1: Connect Email Account Fill out your email information such as email address and email password =Click "Next" to connect with the app. (https://storage.crisp.chat/users/helpdPopular
Order Tracking - Features
Can I add a test shipment to check the tracking page?
In order to add shipment to test tracking, you can create a fake order with a fake tracking number and track it on your branded tracking page. On Shopify: Go to Orders tab on Shopify Store admin =Select order without shipment =Mark as fulfilled =Add tracking =Insert Tracking Number =Select Other at Shipping carrier” section (https://storage.crisp.chat/users/helpdesk/Few readersHow to enable SMS?
The SMS Settings interface has 3 different sections on the dashboard:. On the "Order Status" page, you can click on “To customer” or “To yourself” to view or update all the status On the “SMS Credit” page, you can add funds, manage and optimize your SMS credit by clear balance report On the “SMS History”, youFew readers