Ensure everything is set up for success

1. Enable App Embed

Your events won’t fire unless the App Embed is toggled ON in your theme editor.

1. Go to  Shopify Customize Theme
2. Go to App embeds section and toggle ON Omega Facebook Pixel
3. Click Save.

2. Define a timezone

Match Omega's timezone to your Meta Ads account so timestamps line up in Events Manager.

1. Open the app → Settings → General section.
2. Select your timezone (e.g., Ho Chi Minh, Asia (GMT +07:00)).
3. Click Save.

What happens if I don’t set this up?

If timezones don't match, it can cause inaccurate reports and confusion in attribution.

3. Choose the right pixel

Don't put the same Pixel ID in Omega and another pixel install apps. You'll get duplicate events, inflated audiences, and confused attribution in Ads Manager.

Common places users forget to remove the pixel from:

• Facebook Sales Channel
• Shopify → Settings → Preferences → Facebook Pixel
• Google Tag Manager
• Theme code (previously hardcoded pixel snippets)

How to disconnect a pixel from the original Facebook Sales Channel?

Not sure if your setup is clean?

If you still see:

• Over-reporting,
• Duplicate events, or
• Unusual purchase counts in Events Manager,

then you may still have leftover code or another app firing the pixel.

👉 Don’t worry — contact us via in-app chat or [[email protected]], and we’ll help you verify.

Updated on: 02/06/2026