I. General App Functionality & Setup

1. How do I block unwanted traffic like bots, scrapers, and fraudulent orders?You can block specific IP addresses involved in fraudulent orders by adding them to your Block rule within the app.

• You can block unwanted traffic by enabling the "Fraud filter" and "Auto-block visitors placing fraud order" features in the app. This automatically cancels high-risk orders and adds associated IP addresses to the block list. For bots and scrapers, target traffic with a risk score above 66, VPN/Proxy = Yes, and session duration under 1 minute. Use specific rules to block by city or province, though provinces are more reliable due to dynamic IP assignments. For added protection, consider requiring login for checkout, as the app cannot block bots directly on the checkout page due to Shopify policy.

2. Can the app block bots directly on the checkout page?

• No, the IP Blocker & Country Redirect app cannot block bots directly on the checkout page due to Shopify policy. This limitation applies to all third-party apps on Shopify
• Workaround: As an additional safeguard, you may consider requiring users to log in to complete checkout. This strategy has proven helpful for other merchants facing similar issues 

3. What are the recommended risk score settings for blocking?

• The default risk score for blocking IP addresses using VPN/Proxy is 66.
• According to the proxycheck's database utilized by the app, risk scores are categorized as follows:
• Scores below 33 can be considered low-risk
• Scores between 34 and 66 can be considered high-risk.
• Addresses with scores above 66 are considered very dangerous.

A risk score of 66 is considered very dangerous, as it indicates high-risk IP addresses using VPN/Proxy connections. The app's core logic grants access if a VPN has a score lower than 66, and flags it as high risk and blocks it if the score is above 66.

4. How can I allow or block specific types of bots (e.g., major AI bots, Googlebot, TikTok bot)?

• You can see the list of bots in the Settings: Allowed bot list, for the bots that are not listed yet, please send request so that our technical team will check further on it.

5. How do I block TOR connections?

 The Blockify app offers a TOR blocking feature that prevents all TOR connections to your website. To utilize this feature, you would need to upgrade to the Enterprise plan

6. Can I prevent bots from obtaining credit card information when they attempt fraudulent checkouts?

   This is a known challenge, and the support team investigates such cases to explore potential solutions.

7. Can I block a single specific customer from placing orders without preventing them from viewing my store?

Yes, you can block a specific customer from placing orders using the Block checkout rule in the Blockify app. This feature is available on the enterprise plan and allows you to block users by email, phone number without restricting their access to your store.

For example, if you want to block a customer by email, go to the Block checkout rule, select the email condition, enter their email, and save.

This will prevent them from checking out while still allowing them to browse your store.

8. Can I limit website access to only specific in-app browsers (e.g., Facebook, Instagram) on mobile devices from certain countries?

Yes, the app can support this. The team can help you create a rule by blocking all countries and then creating a whitelist rule specifically for the user-agents of Meta in-app browsers on Android and iOS. This will ensure that only users accessing your site from the Facebook/Instagram apps can view it. If other browsers still manage to access the site, it requires double-checking.

9. Can I block customers based on their order value or cart total?

With our Blockify Fraud app, you can use this feature: Auto-block creating orders with a subtotal of 0 and matching last name with first name in the Block Checkout setting, for any other advanced conditions, we suggest you use our another app https://apps.shopify.com/blockify-checkout-rules

10. Can I block specific zip codes?

If you want to block zipcode from checkout, please using our Blockify Checkout feature, but if you want to block access, unfortunately, our app can't support that.

II. App Functionality & Setup

1.  How can I ensure my Blockify setup is configured correctly?

• Please make sure that our app is embed and app setting is enabled.
• You can initiate a request for a Blockify setup review at any time, our support agent will be happy to assist.

2. Do I need to manually delete any files from my Shopify store after uninstalling the Blockify app?

   No, you do not need to manually delete any files after uninstalling the app, as Blockify does not add any code to your theme.

3. How do I remove the brandmark from the blocking page?

To remove the brandmark, our support team will be happy to assist you with this 

4. How does the "Fraud order analytics" feature work after analysis?

This feature automatically adds the IP addresses of orders identified as high-risk to a blacklist. This helps to reduce chargebacks and protect your revenue

5. I'm having trouble seeing all IP addresses in the visitor analytics, or my analytics aren't updating.

• First, please note that if you're on the free plan, you are allowed to see the analytics of first 200 visitors only.
• if not the case above, the issue can occur if the volume of visitors exceeds the system's processing capacity, leading to calculation errors. The team is actively working on improvements to resolve this 
• Data in your Visitor Analytics can also be successfully recovered if lost.
• The app stores visitor data for up to 60 days. While general allowed visitor data is limited to this period, you can request exports of specific data like blocked VPN/Proxy information for particular months within this timeframe. The "Total Blocked Visitors" number is lower because it sums all unique blocked visitors, including risky traffic beyond just VPNs and proxies.

6.  The "Protect Content" feature seems to be disabling itself after some time, or interfering with SEO work.

• The "Protect Content" feature prevents customers from selecting or dragging images on your store 
• If you have SEO consultants or others who need to access inspection elements or use right-click functions for on-page SEO, you will need to disable the right-click and protect inspecting elements settings in the Content Protection page to allow them smooth access.

7. Can I prevent a cancelled order from being blocked by the app if it was a valid order?

The risk of order we depends on the detection of Shopify, if the order is considered high risk and you turn on auto cancel high risk order feature, sorry we can't prevent this.

8. Can I move my Blockify account to a different website or update the main account holder?

• Unfortunately, we can’t migrate the subscription to another website/ store. We can refund the unused days and you can install and charge on a new website. 

9. My Shopify theme or thumbnails are not visible in my admin, and Shopify identified the app as the issue.

  This is an issue that the support team will investigate to find a resolution without requiring you to uninstall the app 

10. Is there a limit to the number of rules I can set in the app?

• Yes, we have the rule limitation for free plan which is 4 rules, other paid plans are unlimited. You can check our most updated pricing details here https://apps.shopify.com/blockify

12. Can I prevent the app from blocking draft orders created by my custom app?

• Our app only block if your customers visit the website, we don't interfere at the draft order creation stage

13. Can the app integrate with or filter data for Google Analytics?

It is generally not possible to filter Google Analytics (GA4) directly within the app. You may need to draw conclusions about "real" users based on Blockify's reports separately. Blocked visits are still recorded in Google Analytics due to Shopify's logging mechanism.

14. Why is "Total Blocked Visitors" different from "Total blocked VPN & Proxy" in my analytics?

The "Total Blocked Visitors" number is a sum of all unique blocked visitors, which may include other types of risky traffic beyond just VPNs and proxies. "Total blocked VPN & Proxy" specifically refers to visitors blocked due to VPN or proxy connections. You can request exports of the VPN/Proxy blocking data if needed

15. Can the app distinguish between “bad bots” and useful services like Googlebot or do I risk losing important traffic?

• Yes, the app distinguishes between harmful bots and beneficial ones like Googlebot, Bing, or Facebook bots. These useful bots are automatically allowed and not logged to avoid impacting SEO or ad verification. The app uses user_agent, behavior, and other signals to identify malicious bots while preserving traffic from legitimate services. You won’t risk losing important traffic from search engine crawlers or ad platforms.

16. Can Blockify Fraud block fake customer accounts?

• We understand your frustration with fake customer accounts and the appearance of spam. Technically, it can't be completely blocked.

The issue you're experiencing is primarily spam in the subcribing process, which can be frustrating to see in your analytics. While it’s impossible to eliminate all spam attempts, our app focuses on significantly reducing this noise and identifying the source. We achieve this through several methods, including user-agent validation and access restrictions at the checkout level, which helps filter out bot activity.

Updated on: 08/09/2025