Configure exchange resolution

Why use the Exchange feature?

The Exchange feature allows customers to exchange a product for a better customer experience.

There are 3 exchange options in “Synctrack Return”:

• Exchange for the same product: Returns Drive auto-recognizes the item & offers the customer the same product
• Exchange for different sizes/colors: Shoppers can quickly choose the other size/color item displayed on the return portal
• Exchange for the different products: shoppers can search & browse for the item they want based on condition all store, specific collection or specific product types.

Enable exchange feature

• Navigate to Settings > Exchange
• Choose your suitable exchange options (Enable at least one option)

There are 3 ways to set up exchange for a different product:

• Exchange for specific collection: Select products by collection. When set up, only products belonging to these collections will be displayed outside the return portal. At least one collection must be selected.

• Exchange for specific product type: Similar to collection, but differs in selecting products by product type. At least one product type must be selected.

• Exchange for all store: All products in the store are displayed. This is the default state for all stores.

Don’t hesitate to contact our support team via live chat or [email protected] for quick assistance if you have any questions.

Updated on: 23/09/2025