Overview
In Synctrack Returns, merchant can create and print return labels for customer returns to streamline the return process, provide a hassle-free experience for customers, and reduce errors in return logistics.
Requirement
To create and generate an automated label for shoppers, merchants need to enable and set up the "Ship with prepaid label" return method first. Learn how to use Synctrack return method
Save manual time: set up an Auto-select fastest/cheapest carrier automation rule to generate the prepaid label automatically when you approve a request — no need to create labels one by one. See A complete guide: Automation Return Rules.
Bonus: when "Return shipping payment" is set to Customer pays, the same auto-select carrier rule lets shoppers see the estimated label fee range on the review page before they submit — the actual fee at approval always falls within that range.
How to create and print automated label?
Step 1: Go to Management > Locate the return request details
- Open the specific return request.
- Click to button Approve
- Select the appropriate shipping carrier
To generate a pre-paid shipping label, it is essential to establish a connection with a minimum of one logistics partner and to register at least one warehouse address in the system. Learn how to connect with logistics partners
- Choose Prepaid label options: Automated, Manual, or Select return shipping method later.
- For option Automated, enter the "Sender details" and "Dimension for package" > Click "Show variable rates"
- Choose the shipping service level (e.g., Ground, Express, etc)
Important Tips: In Synctrack Returns, merchant can automate the creating shipping labels process by automation rules: select fastest/cheapest carrier to reduce time management. Learn how to use automation rules for creating return labels.
- Review all information for accuracy.
- Confirm to generate the label.
- Click "Approve" to approve the request and send the label through notifcations
Important tips: Do not know how to track the delivery status of the return packages. Learn more to know how to enable return shipment tracking in Synctrack.Who can use the feature?
Available on Starter plan
Updated on: 06/07/2026
