❓ FAQs
Can I sync products with different currencies between Shopify and TikTok Shop?
Currency settings should match between Shopify and TikTok Shop for prices to sync correctly. Ensure that both platforms are set to the same currency to avoid discrepancies.
What if your currency is different across platforms? Rest assured that we help you set up exchange rate to change currency right in our app 🥰
How do I manage product listings that are flagged or rejected by TikTok Shop during sync?
Check the rejection reasons in TikTok Shop. Common issues include non-compliance with TikTok’s product listing policies. Adjust your product details in Shopify and retry syncing.
What are the steps to resolve a failed sync?
Check the error messages in the Omega app to understand the cause and refer to our Troubleshooting guidelines. Common solutions include verifying API credentials or ensuring product data compliance.
How do I disconnect my TikTok Shop account from the Omega app without affecting my Shopify store?
To disconnect your TikTok Shop account, navigate to the TikTok Shop settings in the Omega app and click the "Delete" button. This does not impact your Shopify store. However, be noted that this action will unlink your account and delete all related configured settings.
Currency settings should match between Shopify and TikTok Shop for prices to sync correctly. Ensure that both platforms are set to the same currency to avoid discrepancies.
What if your currency is different across platforms? Rest assured that we help you set up exchange rate to change currency right in our app 🥰
How do I manage product listings that are flagged or rejected by TikTok Shop during sync?
Check the rejection reasons in TikTok Shop. Common issues include non-compliance with TikTok’s product listing policies. Adjust your product details in Shopify and retry syncing.
What are the steps to resolve a failed sync?
Check the error messages in the Omega app to understand the cause and refer to our Troubleshooting guidelines. Common solutions include verifying API credentials or ensuring product data compliance.
How do I disconnect my TikTok Shop account from the Omega app without affecting my Shopify store?
To disconnect your TikTok Shop account, navigate to the TikTok Shop settings in the Omega app and click the "Delete" button. This does not impact your Shopify store. However, be noted that this action will unlink your account and delete all related configured settings.
Updated on: 03/12/2024
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