After you’ve accepted the collaboration request from the Omega team, there may be times when we need you — the store owner (merchant) — to update or add more permissions in your Shopify admin.

This allows our team to access specific areas we need in order to complete additional setup or troubleshooting tasks efficiently.

Follow these steps to update the collaborator’s permissions:

Step 1: Go to your Shopify Settings

• Log in to your Shopify Admin.
• Click Settings (at the bottom left corner of your screen).

Step 2: Open Users and Permissions

From the Settings page, select Users and permissions.

Step 3: Find the Omega Collaborator

• Scroll down to the Collaborators section.
• You’ll see a list of active collaborators.
• Find Omega (the collaborator account - This is us - Omega team if you have accepted our Collaboration request).

Step 4: Edit Permissions

• Click on Omega to open the permission details.
• Edit the Store Permissions or/and App and sales channel permissions
• Check or uncheck the boxes to grant or remove access to specific areas of your store (for example: Apps management, Orders, Themes, etc.)

Normally, our support agents will only ask merchants to update the Customer events permission under Store permissions > Store settings, since this specific access cannot be included when we send the initial collaboration request to your store.

If you are requested to grant this permission, please make sure to enable both “View” and “Manage” access, as shown in the screenshot below.

Step 5: Save Your Changes

• Once done, scroll down to the bottom of the page or check the top of the page.
• Click Save to confirm the updated permissions.

If you’re not sure which permissions to enable, please reach out to the Omega team — we’ll guide you through exactly what’s needed.

You can also check this article for a detailed explanation of the common permissions our team may request:

👉 Which store permissions should Omega access on your Shopify store?

Updated on: 12/11/2025