You can upgrade or downgrade your Synctrack subscription plan at any time directly through the Shopify Admin. Changes take effect immediately, and your billing is automatically adjusted by Shopify.

How to change your Synctrack plan

Follow these steps to switch plans:

1. Go to your Shopify Admin
2. Click Apps > Open Synctrack Order Tracking
3. In the top menu, select Plans
4. Choose the plan you want to upgrade or downgrade to
5. Click Approve subscription
   Your new plan will be activated instantly, and billing changes will be handled by Shopify based on your app usage and remaining billing cycle.

Billing information

All app charges are processed by Shopify, not Synctrack directly. After you change your plan:

• Upgrades: You'll be charged a prorated amount for the new plan.
• Downgrades: Shopify will credit the unused time from your previous plan.
  You can review these charges in your Shopify Billing Settings.
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Need help choosing a plan?

If you're unsure which plan fits your needs, feel free to contact our support team or check out our pricing page for more details on features and order limits.

Updated on: 15/05/2025