Import reviews from CSV files with Trustify
Step 1: Navigate to Trustify app > Open the “Review Manager” page > Click on the button “Import review” > Choose the option “From CSV file” 
Step 2: Create a copy of ++trustify_import_review_template++
Fill in your review information according to the template file format:
Title | Definitions | Example |
|---|---|---|
product_handle (Required) | The product handle is the last part of the product URL (If you want to get product handles quickly, you can get them from the product export file from Shopify) | Product URL: https://harleyyshop.myshopify.com/products/geo-flatweave-rug => product_handle = ++geo-flatweave-rug++ |
reviewer_name(Required) | The name will be shown on the review ++(View demo)++ | Hellen Miller; H***** *****r; Hellen M. |
reviewer_email | The reviewer’s email address.++**++ This field is not required. If you don’t have the customer’s email address leave this field empty. | |
review_content (Required) | The review content (++View demo++) | Fast support! Highly recommend Trustify’s service! |
image_urls | The photo URL of photo reviews. Template: link1,link2,link3 …etc | ++https://shorturl.at/sBOW2++, ++https://shorturl.at/kJLW8++,link3,link4 |
rating | Valid values are 1/2/3/4/5 | 5 |
review_date | The date the review is created. Template: YYYY/MM/DD HH:MM:SS YY: Year; MM: Month; DD: Date; HH: Hour (24h format); MM: Minute; SS: Second ++Other date formats supported++ | 2023/12/25 19:00:00 |
avatar | Insert the avatar link of the reviewers++(https://prnt.sc/DuTwXCZ0WrFO)++ | |
country_alpha_code | country_alpha_code presents the ++country++ of a review. Search country_alpha_code at ++HERE++ | The United States has country_alpha_code: us |
review_status | The status of reviews after completing import into the app. 1 = Reviews are published after completing import. 0 = Reviews are hidden after completing import. For details: ++click here++ |
Step 3: Download your complete review import template as a CSV file and upload the file to the app 
If you need further assistance, please don’t hesitate to contact us via live chat or email us at [email protected]
Updated on: 04/06/2025
Thank you!