Onboarding

• Onboarding

  Welcome to Trustify Product Review app Trustify offers a solution for transforming brand trust into sales through social proof marketing. It seamlessly auto-embeds Facebook reviews and collects product reviews with TikTok reviews, and YouTube reviews. Effortlessly migrate a ton of reviews instantly with CSV files. Trustify helps you to convert your potential customers into buyers via UGC of the review sliders on the Homepage, and star ratFew readers

App Setup

• Showcase the review widget on your online store

  REVIEW BOX To set up the review box, please follow 2 steps: Add the review box section Customize the review box widget 1- Add the Review Box section The review box includes reviews under the product information as below: Step 1: Go to Online Store > Open Themes > Click Customize ![](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/Few readers

• Manage reviews (Hide/Publish/Delete/Pin/Edit reviews)

  This article will guide you on how to manage reviews (Edit/Delete/Publish/Hide/Pin reviews) From the Dashboard, you open the page Review manager Trustify allows you to manage reviews with the following functions: – Edit review – Bulk Publish/ Hide reviews ![](https://storage.crisp.chat/users/Few readers

• Edit reviews

  Welcome to Trustify Guideline! This guide is designed to assist you in editing reviews Editing reviews should adhere to Shopify Acceptable Use Policy. Please make sure that you don’t alter what the review originally meant and keep the content transparent. The following are accepted: • Modifying star ratings is not permitted. • Calibrate the translated language • Correcting typographical or grammatical mistakes • Updating review details as requested by the rFew readers

• Reply to reviews

  Welcome to Trustify Guideline! This guide is crafted to assist you in replying to customer reviews and updating or deleting the reply. Why is it crucial for shop owners to reply to customer reviews? Replying to reviews helps build a positive online reputation, as potential customers often read responses to assess the business’s responsiveness and dedication to customer service. Additionally, it fosters a sense of community and trust, signalling to customers that their opinions are valued anFew readers

• Translate the widget text

  Welcome! This guide is crafted to assist you in translating the text for various app widgets, including the Review Box, Review Carousel, Reply Review, and Write a Review Popup. Translate the text of the Review box Step 1: From the Dashboard, you go to the page Widget > Open the tab Widget translate **Step 2: **Choose the desired language for customizing the Review BoxFew readers

• Product group: Share reviews across product groups

  Why do you need to share reviews across product groups? Apply product grouping to share reviews between diverse products. This is especially beneficial when selling similar to identical products through various Shopify product pages. With Trustify, you can easily create product groups by: – Vendor – Type – Tags Follow these steps: Step 1: Navigate to the “Review” page from the Dashboard and open the “Product group” tab. Step 2:Few readers

• Manually add codes of the box review and the star ratings for the theme 1.0

  1-Review box To add codes of Review box, please follow these steps: Step 1: Create a new snippet file named ++trustify-review-box.liquid++ on the snippets folder Add this code to the new snippet created {% if shop.metafields.TrustifyReview != blank %} <div class="trustify-review-boxFew readers

• Integrate reviews on Trustify with Google Shopping Product Listings

  Trustify helps you to generate a Product Rating feed, then you need to submit that feed file to the Google Merchant Center to complete setting up ratings for products on Google Shopping List. Please follow step-by-step instructions: 1- (Optional) Create a Google Merchant Center account Log in to your Google Merchant Center account, or sign up for one if you don’t already have an account. If you need to create a new account, you can do so ++[here]++.Few readers

• How to set up Store Reviews

  Store reviews allow you to showcase reviews from all products in one widget. This widget can be displayed on any page, not just the product pages. Follow these simple steps to set up your store reviews: To setup store reviews, please follow these steps: Select Reviews for the Store Reviews Widget Add the Store Reviews Widget to Your Online Store 1- Select Reviews for the Store Reviews Widget You can add reviews to the store widget either individually or in bulk: Individually: SelFew readers

Import Reviews

• Import reviews from CSV files with Trustify

  Step 1: Navigate to Trustify app > Open the “Review Manager” page > Click on the button “Import review” > Choose the option “From CSV file” Step 2: Create a copy of ++trustify_import_review_template++ Fill in your review information according to the template file format: | Title | **DefFew readers

• Import reviews from AliExpress

  Please follow these steps to import reviews from AliExpress to Trustify: From the App Admin > Go to Review > Click the button “Import review” > Choose the option “From Aliexpress” After selecting the option “AliExpress reviews”, a pop-up for importing reviews will appear. In this popup, you need to complete filter options. ![](htFew readers

• Import reviews from Amazon

  Please follow these steps to import reviews from Amazon to Trustify: From the App Admin > Go to Review > Click the button “Import review” > Choose the option “From Amazon“ After selecting the option “From Amazon”, a setting page will appear. Now, you can start importing reviews **++Step 1: Drag the button “Import to Trustify” toFew readers

• Import reviews from Facebook pages

  Step 1: From the Review Manager page, click on Import reviews with Facebook Step 2: Connect to Facebook and select Facebook pages from which Trustify will access reviews. Click the option Opt in to current Pages only. Select one or more pages from which Trustify will access reviews. Click NEXT to finish connecting your pages to the app. ![](https://storage.crisp.chatFew readers

• Migrate reviews from Shopify Product Review App to Trustify

  || 📢Shopify announcement: On May 6, 2024, the Product Reviews app will be removed from Shopify, and is no longer available to install. After this time, you’ll no longer have access to your existing product reviews, and reviews from the app will no longer display on your store. To continue collecting and displaying product reviews on your store, you need to migrate to another product review app before May 6, 2024. In this article, we will guide you to migrate reviews from Shopify Product RevFew readers

Questions & Answers

• Import questions and answers from CSV files with Trustify

  Step 1: Navigate to Trustify app > Open the “Q&A” page > Click on the button “Import ” **Step 2: Create a copy of ++trustify_import_questions_template++ **Fill in your review information according to tFew readers

Email Manager

• Photo review reminder

  What is the photo review reminder? The photo review reminder is sent to ask buyers for photo reviews when they leave a content review without photos. From the Dashboard, you go to the page “Email manager”. Step 1: Activate/ Pause the email campaign Activate the Review Reminder: On the Email Manager page, click on the button “Turn on” on the card Photo review reminder > Confirm to acFew readers

• Review Reminder

  What is the review reminder? The review reminder email is sent to customers once they make an order and it is fulfilled. There are 2 methods for customers to submit reviews: Submit reviews on the product page: For this method, receivers will be directed to the product page to leave their feedback. Direct customers to a feedback link and submit reviews (Trustpilot, Google, Facebook, Yelp, etc): For this method, receivers will be directed to a specific page that you set up on the aFew readers

• Review reply

  What is the review reply email? The review reply email is sent to notify customers once shop owners have responded to their reviews. From the Dashboard, you go to the page “Email manager”. Step 1: Activate/ Pause the email campaign Activate the Review Reminder: On the Email Manager pFew readers

• How to set SMTP in Trustify Reviews App

  | Overview about SMTP: Filling out SMTP settings, the user grants a third-party application permission to send emails using their preferred email service. This setup lets the application control the email's content and sending logic. . If you use Gmail to send emails, please use the following SMTP settings to fill out the form in the app: Server Address: smtp.gmail.com Username: Your Gmail Address (e.g. [email protected]) Password: Your Gmail Password (Few readers

Frequent Questions

• Enable the app embed in your theme

  Before setting up the app, please ensure that you have already enabled the app embed. Please follow these steps: From the Admin, go to Themes on Online Store > Click on the button “Customize“ On the App embeds page > Activate the app embed “Trustify App” > Click “Save” button ![](https://storageSome readers

• Hide the brandmark

  Welcome! This guide is designed to assist you in removing the brandmark on the front end of your interface. Where is the brandmark displayed on the storefront? The brandmark, labelled “Powered by Trustify,” is positioned beneath the “Write a Review” button. How to hide the brandmark? Currently, the brandmark is shown manually by the support team. You caFew readers