Issue a refund after approving return request

Overview

In Synctrack Returns, merchants can flexibly manage refund resolutions & issue a refund after a return request has been approved.

What we'll learn

In this article, we will explore the following topics:

How to issue a full refund for a return request?

Option 1: Refund to Original Payment Method
Option 2: Refund to Gift Card
Option 3: Refund to Store Credit
Option 4: Refund to Discount Code

How to issue a partial refund for a return request?

Requirement

A merchant can issue a refund to shoppers only after approving the return requests.

How to issue a full refund for a return request?

After approving the return request successfully.
Click the "Refund" button to show a page to issue a refund with refund resolution options:

Option 1: Refund to Original Payment Method

This option refunds the amount to the payment method used in the original purchase.
Synctrack will immediately create a Refund on your Shopify admin.

Option 2: Refund to Gift Card

This option issues the refund amount as a gift card.
Synctrack will immediately create a gift card on your Shopify admin.

Learn how to set up refund to gift card resolution

Option 3: Refund to Store Credit

This option adds the refund amount as store credit to the customer’s account.
Synctrack will immediately create store credit in the customer’s account on your Shopify admin.

Learn how to set up refund to store credit resolution

Option 4: Refund to Discount Code

This option creates a discount code for the refund amount.
Synctrack will immediately create a discount code for the shopper in Shopify.

Learn how to set up Refund to Discount Code

How to issue a partial refund for a return request?

After approving the return request successfully.
Click the "Refund" button to show a page to issue a refund with refund resolution options
Edit the quantity of refunded items

Important Note: The partial refund only works when the return request has greater than or equal to above 2 items. And the partial refund value will be based on the number of items you want to refund.

After Partially Refunded, you will see a badge "Partially refunded" and the number of items you refunded before. Also, you can refund the rest of the value anytime in the future.

Important Note: The refund button will only disappear after you finished refund full amount of the request

Who can use the feature?

Available on Starter plan

Refund to Original Payment method

Available on Professional plan

Refund to Store Credit
Refund to Discount Code
Refund to Gift Card

Updated on: 03/02/2026

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