Configure return method

Why use Return Method?

With Synctrack Returns & Exchanges, shoppers can decide how they wish to handle the returned items.

The 4 return methods are:

• Ship with pre-paid label
• Ship with any carrier
• No shipment required
• Return to store location

When setting up, you have to select at least one return method.

While submitting a returns request, shoppers will be asked to choose a return method.

Customize Return methods

Step 1: Go to Settings >Return/Exchange flow> Select Return Method > Enable your methods

Step 2 (Optional): You can also customize the display description and shipping instructions.

Step 3: Save your changes.

*Please note that if you enable Return____ notification, the content of the “shipping instruction” you added will be displayed in the “Return request approve” email in place of the variable of “Shipping instruction”. For example:

It will also be displayed in the returns portal for customers after you approve their request.

For example:

[](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1tykasw.png)

Updated on: 02/06/2025