Articles on: Synctrack - Returns Drive
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Configure return method

Why use Return Method?

With Synctrack Returns & Exchanges, shoppers can decide how they wish to handle the returned items.
The 4 return methods are:

  • Ship with pre-paid label
  • Ship with any carrier
  • No shipment required
  • Return to store location
    When setting up, you have to select at least one return method.
    While submitting a returns request, shoppers will be asked to choose a return method.

Customize Return methods

Step 1: Go to Settings >Return/Exchange flow> Select Return Method > Enable your methods


Step 2 (Optional): You can also customize the display description and shipping instructions.


Step 3: Save your changes.
*Please note that if you enable Return____ notification, the content of the “shipping instruction” you added will be displayed in the “Return request approve” email in place of the variable of “Shipping instruction”. For example:


It will also be displayed in the returns portal for customers after you approve their request.
For example:
[](https://storage.crisp.chat/users/helpdesk/website/-/8/3/8/3/8383e5404a31c000/image_1tykasw.png)



Updated on: 02/06/2025

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