How to create and print automated prepaid return labels?

Overview

In Synctrack Returns, merchant can create and print return labels for customer returns to streamline the return process, provide a hassle-free experience for customers, and reduce errors in return logistics.

Requirement

To create and generate an automated label for shoppers, merchants need to enable and set up the "Ship with prepaid label" return method first. Learn how to use Synctrack return method

Save manual time: set up an Auto-select carrier service automation rule (cheapest, fastest or your own specific services) to generate the prepaid label automatically when you approve a request — no need to create labels one by one. See How to auto-create labels with specific carrier services? below, or See A complete guide: Automation Return Rules.

Bonus: when "Return shipping payment" is set to Customer pays, the same auto-select carrier rule lets shoppers see the estimated label fee range on the review page before they submit — the actual fee at approval always falls within that range.

How to create and print automated label?

Step 1: Go to Management > Locate the return request details

Open the specific return request.
Click to button Approve
Select the appropriate shipping carrier

To generate a pre-paid shipping label, it is essential to establish a connection with a minimum of one logistics partner and to register at least one warehouse address in the system. Learn how to connect with logistics partners

Choose Prepaid label options: Automated, Manual, or Select return shipping method later.
For option Automated, enter the "Sender details" and "Dimension for package" > Click "Show variable rates"

Choose the shipping service level (e.g., Ground, Express, etc)

Important Tips: In Synctrack Returns, merchant can automate the creating shipping labels process by automation rules: select the fastest, cheapest or specific carrier services to reduce time management. Learn how to use automation rules for creating return labels.

Review all information for accuracy.
Confirm to generate the label.

Click "Approve" to approve the request and send the label through notifcations

Important tips: Do not know how to track the delivery status of the return packages. Learn more to know how to enable return shipment tracking in Synctrack.

How to auto-create labels with specific carrier services?

With an Automation rule, Synctrack creates the prepaid label for you when a request is approved. Besides the cheapest or fastest rate, you can tell the rule exactly which carrier services to use, in your own priority order.

Service selection is currently available for ShipStation, EasyPost, Shippo and Sendcloud. Other integrations don't support service selection yet — their rates are only used by the fallback option in Step 4.

Step 1: Open the Automation rule

Go to Settings > Automation and open (or create) a rule whose return method is Ship with prepaid label.
In the action card, select the Warehouse address and the Logistics integrations to use.
Under Carrier service option, choose Specific services.

Step 2: Pick the carrier services to use

The page lists the carrier services of each integration selected in the Logistics field, grouped by integration. Use Search carrier or service to filter by carrier or service name.
Tick a service to add it to Services (in priority order). You can add up to 10 services.
Click Refresh services to reload the list from the integration. If loading fails, an error banner appears with Try again.

Step 3: Set the priority

Drag the rows to reorder them. The label is created with the first service in the list that returns a rate for that request.

Step 4: Choose what happens if none of the services is available

Under If none of these services is available, select:

Use cheapest available service (default): any connected carrier, cheapest rate.
Use fastest available service: any connected carrier, fastest rate.
Don't create label (manual review): no label is created. The request stays Pending, and its history shows "Auto-label skipped: none of the selected carrier services were available". You then create the label and approve the request by hand (see the steps above).

Save the rule.

Good to know:

If a service you saved is no longer offered by your carrier account, its row shows an Unavailable badge. Remove it or replace it with another service.
Removing an integration from Logistics also removes its services from the list, with a message "Removed N services from …".
Automation rules are available on the Premium plan. Existing rules that use Cheapest or Fastest keep working as before.

Who can use the feature?

Available on Starter plan

Updated on: 03/11/2026

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